Customer Support Executive

Job description

Role Overview

Location: New Malden/Hybrid (3 days on site, 2 days working from home)

Package: £30,000-£40,0000pa + development support + annual bonus + benefits

Industry: SaaS

What You'll Be Doing

Acting as a first point of contact for customers, offering clear, confident, and people-first support

Supporting a portfolio of direct clients to get real value from assessment platforms and tools

Helping with onboarding, training sessions, and early product adoption

Responding to day-to-day questions and guiding users through the platform

Troubleshooting basic issues and escalating when needed

Supporting partner and reseller contacts with platform usage and processes

Assisting with partner onboarding and enablement alongside senior colleagues

Building trusted relationships with both clients and partners

Spotting common themes, questions, and opportunities to improve the customer experience

Feeding insights and feedback into Customer Success and Product teams

Gradually taking on more ownership as you develop towards a Client Success Manager role

Main Skills Needed

Strong communication and interpersonal skills

Comfortable learning and working with SaaS platforms and technology

Organised, proactive, and keen to build new skills

Genuine interest in customer success and relationship-led roles

Degree-level education, ideally in psychology or a related subject

Confidence engaging with customers, partners, and internal teams

Previous experience with a customer support/success role would be advantageous.

What's in It for You

A clear pathway into a full Client Success Manager position

Hands-on exposure to SaaS, customer success, and consultative client work

Ongoing coaching, mentoring, and structured development

The chance to work with globally recognised assessment products

A collaborative, curious culture that values personality and potential

An environment where questions, learning, and growth are encouraged

Call to ActionCurious? Apply now or grab five minutes with us to hear more.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

By applying you are confirming you are happy to be added to the Addition Solutions mailing list regarding future suitable positions. You can opt out of this at any time simply by contacting one of our consultants.

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Extra information

Status

Open

Education Level

Secondary School

Location

London

Type of Contract

Full-time jobs

Published at

31-03-2026

Full UK/EU driving license preferred

No

Car Preferred

No

Must be eligible to work in the EU

No

Cover Letter Required

No

Languages

English