Trainee Claims Case Manager

Job description

Trainee Claims Case ManagerDepartment: Claims Management

Employment Type: Permanent - Full Time

Location: Bolton

DescriptionAre you ready to embark on an exciting journey where people come first? At Davies, we believe that our success is a collective achievement.

As a Property Claims Manager based in Bolton, you'll be the hero behind the scenes.

What will your day look like:

Proactive Case Management: You'll own your caseload, ensuring we consistently meet Service Level Agreements (SLAs). Your superpower? Keeping things moving smoothly.

Customer Interactions: Whether it's clients or direct customers, you'll handle interactions with professionalism and a dash of TCF (Treating Customers Fairly).

Third-Party Wizardry: Managing suppliers? You've got this! Drive cases to settlement while balancing service, cost, and time.

Craftsmanship: Your work will be top-notch, following internal processes and guidelines. Picasso would be proud.

Authority and Compliance: Stick to the rules, adhere to governance, and keep data secure. You're the claim whisperer.

Self-Development: Embrace feedback, learn, and grow. PDRs and learning courses are your secret weapons.

Team Player: Positive vibes, great teamwork, and a culture that feels like home.

Knowledge and Abilities:How We Measure Success:

SLA Performance: You'll ace it.

Phone Audit: Your phone skills? A+

Lifecycle Metrics: You'll own them.

Audit: No breaches here.

PDR Forms: Completed and shining.

Team Performance: You're the MVP.

Requirements:

Relevant Claims Experience

Good Customer Service Skills

Time Management Wizardry

Interpersonal Charm

Ready to make an impact? Apply now and let's create something extraordinary together!

BenefitsCareer & Purpose

Davies Innovation Lab

Leadership training programme

Funding for professional qualifications

Thrive at Davies; learning opportunities

Environmental & Social

The Davies Foundation

Local charity funding

Pennies To Heaven

Employee Resource Groups

Employee volunteering programme

Financial Health

Pension, 5% employee and 5% employer contribution

My Choices at Davies provides; High Street discounts and Financial wellbeing hub

Life assurance: x4

Refer a Friend

Cycle to Work Scheme

Lease car salary sacrifice

Davies Incentive Plan

Enhanced maternity, paternity and adoption pay

Mental, Physical & Emotional Wellbeing

Wellbeing centre; move, munch, money & mind focus

Discounts with 100's of UK retailers

EAP; 24/7 confidential helpline

25 days holiday, increases to 26 days after 5 years and 27 after 10 years

Flexible working

Dress for your day

Inclusive employment policies eg. Menopause, fostering friendly, fertility, sabbatical policy and baby loss and miscarriage

Flexible benefits include; holiday purchase plan and a opportunity to purchase heath cash plan and BUPA dental plan

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Extra information

Status

Open

Education Level

Secondary School

Location

Bolton

Type of Contract

Full-time jobs

Published at

31-03-2026

Full UK/EU driving license preferred

No

Car Preferred

No

Must be eligible to work in the EU

No

Cover Letter Required

No

Languages

English