Director of Customer Support

Job description

1 week ago Be among the first 25 applicantsLocation - Central London / HybridSalary & Benefits - Negotiable Depending on experience + benefits (Healthcare, Laptop, Bonus Days off, Hybrid working)Job Type - Customer Support, Management, Full-time, PermanentA global market-leading AI company, is seeking a Director of Customer Support join their dynamic and growing Support Team. Growing at a rapid pace and having raised a significant amount during a recent Series C funding round in 2024, they have been recognized internationally as an AI powerhouse.The Director of Customer Support role combines excellent team leadership with the systems thinking to provide streamlined, world class customer support.The Customer Support team acts as the first response to customer issues, managing tickets from start to finish, dealing with minor issues themselves and ensuring that more technical problems receive adequate oversight.The Director of Support will be a confident leader, acting as a point of escalation for our customers, a liaison across commercial, customer-facing and technical sides of the business who feels comfortable in a dynamic, fast-paced environment managing a global team.Responsibilities

• Manage the Support team with oversight of the entire customer support process
• Ensure the Support team is scaling to meet the requirements of a fast-growing company; an champion of using technology internally to meet our growing demands
• Prioritise customers and issues, across strategic accounts and the entire customer base; act as an escalation point, liaise and troubleshoot with customers as required
• Run a data-informed support function, reporting directly to management on the actions of the team

Requirements

• Bachelor's or Master's degree in a scientific, technical or engineering discipline, with a 2:1 or above.
• 7+ years of experience, including 2+ years of relevant management experience, preferably in a high-growth and/or SaaS company
• Experience communicating with both technical and senior management
• Excellent interpersonal and communication skills, both verbal and written
• Enthusiasm for innovation, experimentation and self-development in the field of legal AI

Seniority level Seniority level Mid-Senior levelEmployment type Employment type Full-timeJob function Job function Information Technology and ManagementIndustries Software DevelopmentReferrals increase your chances of interviewing at 1PGR by 2xGet notified about new Director Customer Support jobs in London Area, United Kingdom .London, England, United Kingdom 3 days agoLondon, England, United Kingdom 2 days agoDirector, Direct Support (London, United Kingdom) London, England, United Kingdom 1 week agoDirector, Customer Experience & Learning and Development London, England, United Kingdom 3 days agoColchester, England, United Kingdom 1 month agoDirector of Commercial Functions & Customer Success London, England, United Kingdom 1 month agoHead of Customer Engagement Transformation - 18 months FTC London, England, United Kingdom 1 week agoLondon Area, United Kingdom £75,000.00-£110,000.00 6 hours agoLondon, England, United Kingdom 6 days agoDirector, Technical Client Services (EMEA) London, England, United Kingdom 6 days agoLondon, England, United Kingdom 5 days agoLondon, England, United Kingdom 1 week agoDirector of Operations - International E-commerce London, England, United Kingdom 5 months agoRomford, England, United Kingdom 2 weeks agoGreater London, England, United Kingdom 3 weeks agoDirector/ Head of Operations - FMCG Start Up Greater London, England, United Kingdom 3 days agoDirector/ Head of Operations - FMCG Start Up London, England, United Kingdom 1 month agoIndustrial & Operational Excellence Director (Role based in Athens, GR) Romford, England, United Kingdom 2 weeks agoLondon, England, United Kingdom 6 days agoDirector, Change and Operations, Insurance Consulting EMEA London, England, United Kingdom 1 week agoLondon, England, United Kingdom 1 week agoDirector of Culinary Innovation and Operations We're unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

#J-18808-Ljbffr

Extra information

Status

Open

Education Level

Secondary School

Location

London

Type of Contract

Full-time jobs

Published at

31-03-2026

Full UK/EU driving license preferred

No

Car Preferred

No

Must be eligible to work in the EU

No

Cover Letter Required

No

Languages

English