Bi-Lingual Customer Service Executive( Maternity Cover)

Job description

Bi-Lingual Customer Service Executive( Maternity Cover) Job Openings Bi-Lingual Customer Service Executive( Maternity Cover)About the job Bi-Lingual Customer Service Executive( Maternity Cover) Diamond Search Recruitment are delighted to be supporting our client in their search for a Bi-Lingual Customer Service Executive (Maternity Cover)to join their growing business based in Dartford, Kent.Managing various OEM businesses within the commercial vehicle and mobile machinery markets via their national distributor network to over 80 countries worldwide, our client is a founder and innovator of sensing and monitoring systems that have helped save countless lives across the globe for over forty years.

Key Responsibilities:To provide an exceptional level of customer service and process information in response to inquiries, concerns and requests about product and services.Additionally, you will support related Business Development Managers to grow existing business streams and develop new business opportunitiesDealing professionally, empathetically and efficiently with incoming overseas/ export telephone orders, queries and complaints.Use customer contact, as appropriate:To learn more about the customer's business and better understand needs and requirements.To introduce new product initiatives.Accurate processing of orders in a timely manner, handling any special instructions as appropriate.Handling of customer pricing, stock and product technical or application queries.Processing of customer returns.Teamwork with field sales teams in support of customer in order to meet sales targets. Including:Providing quotes and documentation as requiredSupport and arrangement of vehicle fittingsActively seek customer opinions of products and services and feedback internally to relevant stakeholders to enable continuous improvement.Maintain core system (NAV) and other systems to ensure records are in order.Translation of documents/letters for customers or internal departments.To provide credit control support to the Group

Experience and Skills3+ years proven customer services experienceInternational experienceProfessional Customer Services TrainingHigher Education QualificationsBi-Lingual - Fluent in English and at least one other European LanguageStrong organisational and time management skillsUse and development of customer services systemsTakes full responsibility for the quality of own workStrong customer orientationFlexible approach, able to handle multiple projects and prioritise accordingly to meet deadlines and targetsTeam playerOur client offers a Competitive benefits package, including:Generous Bonus SchemeEye Care VouchersEmployee Assistance ProgrammePensionTraining and DevelopmentIf this sounds like the perfect job for you then apply today!Diamond Search Recruitment is acting as an employment agency regarding this vacancy.

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Extra information

Status

Open

Education Level

Secondary School

Location

Dartford

Type of Contract

Full-time jobs

Published at

31-03-2026

Full UK/EU driving license preferred

No

Car Preferred

No

Must be eligible to work in the EU

No

Cover Letter Required

No

Languages

English