PT French and/or Dutch Speaking Customer Service Advisor

Job description

PT French and/or Dutch Speaking Customer Service Advisor£13.00ph (inc. To £15.00ph after probation)

Please get in touch if you would like to discuss this role

Our client is seeking to recruit a Native French and/or Dutch speaking Customer Service Advisor to join their small team, based in Cambridge City Centre. Candidates will be able to demonstrate previous experience within a customer service/administrative based role. You will have an excellent customer‐focussed manner and be a friendly and enthusiastic team player, with a flexible attitude to assist and provide support wherever needed. This is a part‐time role, working 20 hours a week. Your working pattern will be Monday‐Friday 1pm – 5pm. All working hours are office based.

PLEASE NOTE: from April to October, you should be available to switch one weekday shift to a Saturday shift every other week (home‐based 3pm-7pm).

Key Duties

Reply to customer enquiries, primarily via email, but also by phone when requiredAmend bookings and manage/address special requestsPro‐actively deal with any customer issues arisingAddressing customer complaints, escalating where necessaryProviding additional support to the team during quieter periods. This can include assisting with translation work

Key Skills and Experience

Fluent German and/or Dutch speaker (both written and spoken)Demonstrable experience with Customer Service/Administrative based rolesPrevious experience within the Travel industry would be advantageousSelf‐starter, motivated with a positive 'can‐do' attitudeWell‐organised with the ability to prioritise workloadGreat customer‐focused manner, effective communicatorStrong attention to detailGood problem‐solving skillsGood IT skills with competency in MS OfficeCommitted and hard‐working with a flexible approach

Ann Pettengell Ltd is acting as an Employment Agency for this vacancy.

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Extra information

Status

Open

Education Level

Secondary School

Location

Cambridge

Type of Contract

Full-time jobs

Published at

31-03-2026

Profession type

Customer Service

Full UK/EU driving license preferred

No

Car Preferred

No

Must be eligible to work in the EU

No

Cover Letter Required

No

Languages

English