Customer Service Executive

Job description

As Customer Sales Advisor you will be someone who enjoys customer service, working to targets and you will have excellent attention to detail. As a Customer Sales Executive, you will be generating maximum opportunities through processing of customer orders or quotation requests in a timely manner to meet or exceed customer expectations whilst delivering outstanding customer service at all times. This role is full time, office based, in Banbury.

As Customer Sales Advisor, you will be responsible for:

Handling inbound calls from customers wishing to place an order over the telephone ensuring the order is placed promptly and accurately

Generating sales opportunities by responding to customer quotation requests through telephone and email, within an appropriate timescale

Effectively managing workload through email management system

Developing a competitive quotation for the customer through using key fact-finding questioning techniques and attentive listening skills to build a rapport that will result in understanding the customer's needs and providing a solution to suit the need

Offering complementary or alternative products, promotional items and/or material/quantity options to maximise sales revenue/quote to order conversion whilst protecting our product gross margin

Ensuring all quotations submitted are progressed to conclusion within the agreed period and clear concise notes are completed

Achieving all department and individual targets

Meeting Data Quality and accuracy targets in relation to Order Entry and Account/Contact creation

Maintaining a strong knowledge of the product ranges and attending all available product training

As Customer Sales Advisor you must be/have:

Strong customer service skills

Sales order processing experience

Technical customer service / sales admin experience

Upselling, cross selling experience

Confident communicator

Ability to work to tight deadlines

Able to prioritise workload effectively

Able to work independently

Accurate and fast paced quality of work

Comfortable working within a busy, open plan office

Solid IT skills

Experience of working with a CRM system

What's in it for you?

£28,000 salary

Mon - Friday office hours 8.30 - 4.30 or 9.00 to 5.00 with 1⁄2 an hour lunch

Free onsite parking

Working as part of a friendly and supportive team

Training progression and development

Excellent benefits - 23 days holiday, rising to 26 days with service, life insurance, recognition schemes, 4% pension and much more!

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Extra information

Status

Open

Education Level

Secondary School

Location

Banbury

Type of Contract

Full-time jobs

Published at

31-03-2026

Full UK/EU driving license preferred

No

Car Preferred

No

Must be eligible to work in the EU

No

Cover Letter Required

No

Languages

English