Customer Support Administrator/Apprentice

Job description

If you are unable to apply via the portal, please email your CV and Cover Letter to us directly to recruitment@chambers.comFull details of the job.Vacancy Name Customer Support AdministratorVacancy No VN814Location LondonEmployment Type PermBasis Full TimeOverview We are looking for a Customer Support Administrator to join our growing Customer Success team at Chambers and Partners.Main Duties and Responsibilities Assisting law firms and other contacts (via phone and email) with their queries about our guides, research methods, schedules, practice area definitions and submission guidelinesManaging the enquiries case queues, dealing with customer queriesAssisting firms in uploading their submission documentsContact and account details managementProviding firms and ranked individuals with instructions on how to access Chambers contentTroubleshooting on the upload system/websiteSkills and Experience Attention to detailAbility to work unsupervisedAbility to work with tight deadlines and multiple projectsHighly organisedSome knowledge of the legal sector would be usefulPerson Specification Organised and methodicalDemonstrates the ability to meet set deadlinesHigh level of accuracy and an eye for detailHelpful with a 'can-do' attitudeEqual Opportunity Statement We are committed to fostering and promoting an inclusive professional environment for all of our employees, and we are proud to be an equal opportunity employer. Diversity and inclusion are integral values of Chambers and Partners and are key in our culture. We are committed to providing equal employment opportunities for all qualified individuals regardless of age, disability, race, sex, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity. This commitment applies across all of our employment policies and practices, from recruiting and hiring to training and career development. We support our employees through our internal INSPIRE committee with Executive Sponsors, Chairs and Ambassadors throughout the business promoting knowledge and effecting change. As a Disability Confident employer, we will ensure that a fair number of disabled applicants that meet the minimum criteria for this position will be offered an interview.

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Extra information

Status

Open

Education Level

Secondary School

Location

London

Type of Contract

Full-time jobs

Published at

31-03-2026

Full UK/EU driving license preferred

No

Car Preferred

No

Must be eligible to work in the EU

No

Cover Letter Required

No

Languages

English