Customer Success Team Member - Marketing

Job description

Job Title: Customer Success & Member Support RepresentativeLocation: Remote (UK-based preferred)Type: Part-Time or FreelanceCarlton Scott is looking for a friendly, proactive, and detail-oriented Customer Success & Member Support Rep to ensure our members and course users receive an outstanding experience from the moment they join. If you're passionate about helping people feel supported, guided, valued, and you're comfortable using digital tools, we'd love to hear from you.About Carlton ScottWe are a fast-growing UK-based business consultancy and digital growth platform, supporting entrepreneurs and small business owners through mentorship, courses, and an exclusive membership community. Our goal is to become the most trusted business support brand in the UK.Delivering world-class service is a key part of that mission.The RoleYou'll be the first point of contact for our members and course participants. Whether someone is signing up to our Business Lounge, purchasing a digital product, or requesting help with a resource, your role is to ensure they feel seen, supported, and successful.Key ResponsibilitiesRespond to customer and member queries via email, chat, and community platformsAssist new members with onboarding, ensuring they know how to access their benefitsMonitor membership platforms and course portals for any access issues or user frictionEscalate technical problems or feedback to the relevant teamTrack member satisfaction, respond to feedback, and suggest ways to improve the customer journeySupport the coordination of live sessions, reminders, and follow-upsKeep CRM or email automation tools updated with the correct contact data and member statusMaintain an upbeat, professional tone that reflects the Carlton Scott brandWho You AreNaturally helpful, patient, proactive, with a genuine passion for peopleOrganised, with excellent written communication skillsTech-comfortable, you don't need to code, but you can handle basic admin in tools like ConvertKit, Kajabi, MailerLite, or similar platformsConfident in handling sensitive or frustrated customer queries with careIdeally experienced in a support or customer success role (especially for digital brands or membership platforms)Based in the UK or familiar with British tone and spellingWhat You'll GainFlexible remote work with regular, consistent hoursThe opportunity to grow into a full-time role as the business scalesHands-on experience with a fast-growing digital business and entrepreneur-focused brandDirect access to our founder and leadership teamFull access to all of our courses, training, and business resourcesHow to ApplySend a short message outlining why you'd be a great fit for this role, along with your CV and any examples of previous experience in support or community-based roles. If you've worked with online course platforms or CRMs, be sure to mention it.

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Extra information

Status

Open

Education Level

Secondary School

Location

London

Type of Contract

Full-time jobs

Published at

31-03-2026

Full UK/EU driving license preferred

No

Car Preferred

No

Must be eligible to work in the EU

No

Cover Letter Required

No

Languages

English