Patient Care Assistant/Receptionist

Job description

Join to apply for the Patient Care Assistant/Receptionist role at CVS Group UK

We are seeking an enthusiastic individual with a passion for animals to join our team working as Veterinary Receptionist / Patient Care Assistant at Ashfield Veterinary Surgery in Durham. This is a fixed‐term contract (9 months minimum), working full time (38 hours per week).

About The RoleWe are looking for someone to work between reception (to cover holidays and sickness) and a PCA (with the clinical team).

Some of the Duties Will Include

Assisting Vets and Nurses in restraining animals for treatment

Cleaning, walking, and feeding of patients

Preparation of emergency and operating facilities

General cleaning and maintenance duties

Running internal lab samples

Answering emergency calls

Covering the receptionist desk, including answering queries, booking appointments and taking payments

Cleaning and maintaining public areas

What We're Looking for in Our Veterinary Patient Care Assistant

An excellent communicator with strong empathy

Excellent customer service skills and experience in dealing with members of the public

Experience of animal care, including feeding, cleaning, handling, and a high level of understanding of how to meet the welfare needs of animals

Resilient with the ability to cope with potentially distressing and emotional situations

A positive attitude and excellent teamwork skills

Experience in looking after animals in a veterinary environment would be desirable

What We Can Offer You

Salary: £20,800 - £25,396

Generous annual leave entitlement of 5 weeks per year plus Bank Holidays

Staff discount scheme on veterinary bills and products

Employee Assistance Programme and access to over 400 Mental Health First‐Aiders

and more! Please find the full list here: What We Offer

CVS Group plc is one of the largest integrated veterinary services providers in the UK. We are committed to inclusive hiring. We are unable to accept applications from candidates lacking the Right to Work in the UK as we cannot provide visa sponsorship due to Home Office criteria.

To apply for this position please click 'Apply Now'.

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Extra information

Status

Open

Education Level

Secondary School

Location

Bath

Type of Contract

Full-time jobs

Published at

31-03-2026

Profession type

Home Care Jobs

Full UK/EU driving license preferred

No

Car Preferred

No

Must be eligible to work in the EU

No

Cover Letter Required

No

Languages

English