PT German and/or Dutch Speaking Customer Service Advisor

Job description

PT German and/or Dutch Speaking Customer Service Advisor

£13.00ph (inc. To £15.00ph after probation)

Location: Central Cambridge

Job Type: Permanent

Please get in touch if you would like to discuss this role

Our client is seeking to recruit a German and/or Dutch speaking Customer Service Advisor to join their small team, based in Cambridge City Centre. Candidates will be able to demonstrate previous experience within a customer service/administrative based role. You will have an excellent customer‐focussed manner and be a friendly and enthusiastic team player, with a flexible attitude to assist and provide support wherever needed.

This is a part‐time role, working 20 hours a week. Your working pattern will be Monday‐Friday 9am‐1pm. All working hours are office based. PLEASE NOTE: Between 1 st Apr and 1 st Oct, every other week, one weekday shift will be replaced by a Saturday shift 15:00–19:00 (home‐based).

Key Duties

Reply to customer enquiries, primarily via email, but also by phone when required

Amend bookings and manage/address special requests

Pro‐actively deal with any customer issues arising

Addressing customer complaints, escalating where necessary

Providing additional support to the team during quieter periods. This can include assisting with translation work

Key Skills and Experience

Fluent German and/or Dutch speaker (both written and spoken)

Demonstrable experience with Customer Service/Administrative based roles

Previous experience within the Travel industry would be advantageous

Self‐starter, motivated with a positive 'can‐do' attitude

Well‐organised with the ability to prioritise workload

Great customer‐focused manner, effective communicator

Strong attention to detail

Good problem‐solving skills

Good IT skills with competency in MS Office

Committed and hard‐working with a flexible approach

Ann Pettengell Ltd is acting as an Employment Agency for this vacancy.

£13.00ph (inc. To £15.00ph after probation)

Location: Central Cambridge

Job Type: Permanent

PT French and/or Dutch Speaking Customer Service Advisor

£13.00ph (inc. To £15.00ph after probation)

Location: Central Cambridge

Job Type: Permanent

Our client is seeking to recruit a Native French and/or Dutch speaking Customer Service Advisor to join their small team, based in Cambridge City Centre. Candidates will be able to demonstrate previous experience within a customer service/administrative based role. You will have an excellent customer‐focussed manner and be a friendly and enthusiastic team player, with a flexible attitude to assist and provide support wherever needed.

Delivery Lead

£DOE

Location: West Cambridge

Job Type: Temporary

We are looking for a Full‐Time Delivery Lead for a 6‐month temporary assignment, working for a leading institution, based on the outskirts of Cambridge City Centre. As the Delivery Lead, you will play a pivotal role in resource planning, risk management, and service delivery, ensuring that the organisation's infrastructure remains resilient, responsive, and aligned with...

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Extra information

Status

Open

Education Level

Secondary School

Location

Cambridge

Type of Contract

Full-time jobs

Published at

31-03-2026

Profession type

Customer Service

Full UK/EU driving license preferred

No

Car Preferred

No

Must be eligible to work in the EU

No

Cover Letter Required

No

Languages

English