Customer Support Officer

Job description

The Customer Support Officer will be responsible for day-to-day management of customer phone, email and ticket requests, interfacing with their Project and Operational teams. The successful candidate will be responsible for 1st level incident management and troubleshooting of both industry standard and bespoke software operating platforms and payment terminal systems.Responsible for performing daily checks on their technology platforms, reporting on outcomes and escalating issues.Proactively working to improve internal processes, and identification of potential opportunities to replace or implement new solutions.Requirements and General Skills: Professional and effective written and verbal communicatorHave Intermediate excel and MS office skillsAbility to work independently and as part of a teamAbility to translate complex technical issues into plain English descriptionsExperience working in IT support is desirableConfident at answering the phoneCustomer service experience in Retail or Hospitality would be advantageousTechnical Skills: Understanding of basic IT, Microsoft Office etc.Good problem-solving skillsExperience in the Civil Engineering or Utilities Sector advantageous but not necessary.To apply for this role, please follow the link below or send us an email with your CV and Cover letter to recruitment@depotnet.co.ukDiscover How Our Job, Contract and Workforce Management Software Transforms Businesses

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Extra information

Status

Open

Education Level

Secondary School

Location

Birmingham

Type of Contract

Full-time jobs

Published at

31-03-2026

Full UK/EU driving license preferred

No

Car Preferred

No

Must be eligible to work in the EU

No

Cover Letter Required

No

Languages

English