Field Customer Support Executive

Job description

Field Customer Support ExecutiveSalary: Up to £32,888 per annum + excellent benefits, company van

Reference: J6965_1770046865

Job Type: Permanent

Location: St. Albans, Hertfordshire

Skills: field based, customer facing, product demonstrations, site surveys, sales support

Industry: Call Centre and Customer Service

Field Support Executive

South East & London (Field-Based) | £32,888 + London Weighting (£3,600 where applicable)

Karcher is a trusted, global brand in professional cleaning solutions and this role sits right at the heart of how customers experience it on the ground. We're supporting Karcher with the hire of a Field Support Executive to join their established field team, covering the South East and London. This is not a desk based sales role. It's a hands‐on, customer and commercial support position for someone who enjoys being out on sites, building relationships, and making things work properly.

You'll act as the bridge between customer sites and Karcher's internal sales and service teams helping contracts land smoothly, training people to use equipment confidently, and spotting opportunities to improve how sites are set up and supported.

This is a long‐term opportunity within a small, experienced and well‐supported team, where attitude, confidence and people skills matter just as much as background.

What you'll be doing

Visiting customer sites, distributors and end users across the South East and London

Demonstrating Karcher professional equipment and showing teams how to use it properly

Supporting contract mobilisation and new site setups

Training site staff when new machines or solutions go live

Conducting site surveys and identifying improvement or upsell opportunities

Feeding leads, site insights and updates back into the sales and internal teams via CRM

Supporting Key Account Managers by handling site level activity

Managing your own diary, travel and planning across a large and varied territory

What we're really looking for

Someone confident, personable and comfortable talking to people at all levels

A natural relationship builder who enjoys being customer‐facing

Hands‐on, practical and happy being active and on their feet most of the day

Organised and self‐driven, able to manage their own schedule and workload

Curious and willing to learn the technical side of products and solutions (full training provided)

Comfortable working independently across a wide territory

Full UK Driving licence

Backgrounds that tend to work well

Field support or sales support roles

Hospitality or retail management

Customer service in technical, equipment or showroom environments

Service, admin or internal roles that have moved into customer facing field work

What's in it for you

Starting salary: £32,888 per year, plus London Weighting: £3,600 per year where applicable (£300 per month)

Training: Structured onboarding and product/technical training through Karcher's internal academy

Benefits: Company van, personal use too, Pension, health plan, critical illness cover, sick pay, staff discounts

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Extra information

Status

Open

Education Level

Secondary School

Location

St Albans

Type of Contract

Full-time jobs

Published at

31-03-2026

Full UK/EU driving license preferred

No

Car Preferred

No

Must be eligible to work in the EU

No

Cover Letter Required

No

Languages

English