Part-time Mountain Sports Sports Advisor (Sales Assistant)

Job description

Part‐time Mountain Sports Sports Advisor (Sales Assistant)Location: Warrington, GB, WA2 8HE

Sport: Camping

Contracted Hours: 12

Contract Type: Permanent

Number Of Openings: 1

Important reminder: This job requires right to work in the UK.

As a Customer Service Assistant, you'll be providing the best care for our customers, both over the phone, via email and through our social media channels. To put it simply, the most important part of your role is to ensure that all customers leave delighted with our products and your service. You'll be helping to answer and resolve our customer queries and go the extra mile to ensure they have everything they need to practice their favourite sports!

Key responsibilities

Customer Service - Through your own passion for sport, you'll share your tips and experiences with users and through our hands‐on product training you will be able to give the best technical advice for the sports you are responsible for. Decathlon has shifted over the last year into an omnichannel business so it's essential that our sales assistants are able to assist customers in all aspects of retail shopping, whether that's in-store or online!

Merchandising - Whether full‐time or part‐time, customer service advisors are encouraged to take responsibility for managing stock levels and pricing and providing a high level of merchandising so that each customer can easily find the right product for their sporting practice.

Collaborating with the team: You will be part of a shop floor team of like‐minded teammates, practising sports and celebrating victories together, so it's important that you are able to work well within a team environment as well as independently.

Other responsibilities include:

Proactive Decision Making

Interpersonal communication and collaboration within your team and other departments

Product and Sport Familiarisation and training

Problem‐solving

Additional information: As a Customer Service Advisor, you will be required to work usual retail hours including evenings and weekends.

Profile we're looking for

Active with a clear passion for sport

People‐oriented with a high sense of service

Problem solver and creative thinker

Fluent in English and has excellent written communication

Benefits and perks

Annual remuneration reviews

Healthy employee discount on all Decathlon products

Weekly Staff Sports/Activities

Cycle‐to‐Work Scheme

Intensive Learning and Development training via Decathlon Academy

Dive into hundreds of discount vouchers (think groceries, travel, shopping, and more!) with our discount hub developed by SmartSpending!

Other perks: healthy discounts on all Decathlon goodies, fun weekly staff sports/activities, pedal your way to work with the Cycle‐to‐Work Scheme, etc.

What You'll DoProvide Excellent Customer Service: Connect with customers across all channels (in‐store, online, social media) to understand their needs and guide them towards the best solutions for their sporting activities.

Offer a Range of Solutions: Present various products and services that meet diverse needs and budgets, including new items, used gear, rentals, and subscriptions.

Build Relationships: Cultivate positive relationships with customers to foster loyalty and encourage them to return for future purchases.

Promote Products and Services: Actively promote and sell our offer through various channels, including in‐store interactions, online platforms, and social media engagement.

Facilitate Smooth Transactions: Offer different payment options and provide basic repair and personalisation services to enhance the customer experience.

Create a welcoming store environmentCreate a Welcoming Environment: Design and maintain customer‐friendly store layouts that are accessible, safe, and encourage exploration of our sports products and solutions.

Facilitate Informed Choices: Ensure clear and accessible product information to help customers make informed decisions about their purchases.

Guarantee Product Availability: Maintain accurate stock levels and ensure both physical and digital availability of products to meet customer demand.

Prioritise Customer Safety: Maintain a safe store environment and protect customer data in line with the company's guidelines.

Showcase Product Range: Develop visually appealing and effective product displays that highlight the breadth of our offerings and inspire customers.

Promote Sustainability: Support our commitment to sustainability through responsible waste management and promoting eco‐friendly products and practices.

Who You AreWe're looking for passionate individuals who are excited to join our team and contribute to our mission of moving people through the wonders of sport. You are:

A Sports Enthusiast: You have a genuine passion for sports and enjoy sharing your knowledge and enthusiasm with others.

Customer‐Focused: You're dedicated to providing exceptional customer service and building positive relationships with every individual.

A Collaborative Teammate: You thrive in a team environment, value collaboration and cooperation, and contribute to a positive and supportive atmosphere.

An Effective Communicator: You possess strong interpersonal and communication skills, enabling you to connect with customers and colleagues from diverse backgrounds.

A Problem‐Solver: You're resourceful, adaptable, and able to think critically to find effective solutions to challenges.

Efficient and Organised: You manage your time effectively, prioritise tasks, and maintain a high level of efficiency in a fast‐paced environment.

Committed to Growth: You demonstrate a commitment to continuous learning, personal development, and supporting the growth of others.

Emotionally Intelligent: You possess strong emotional intelligence, including empathy and self‐awareness, allowing you to connect with others on an emotional level and build strong relationships.

In addition to these qualities, you're comfortable working in a dynamic retail environment, including weekends and holidays, and are excited to contribute to the success of our team.

If you're someone who thrives in a dynamic environment, a career at Decathlon could be a great fit. Our welcoming culture, rooted in values of vitality, responsibility, generosity, and authenticity—and brought together by a shared passion for sports—offers a truly enriching experience for everyone.

Decathlon is committed to inclusion and non‐discrimination, and thus acts on a daily basis in favor of disability, a multi‐generational workforce, social diversity, and equality between women and men. If, due to a disability, you require any special accommodations during the recruitment process, please let us know. At Decathlon, first and foremost, we are recruiting personality and character.

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Extra information

Status

Open

Education Level

Secondary School

Location

Warrington

Type of Contract

Full-time jobs

Published at

01-04-2026

Profession type

Sales

Full UK/EU driving license preferred

No

Car Preferred

No

Must be eligible to work in the EU

No

Cover Letter Required

No

Languages

English