Guest Experience Executive

Job description

Veeve, part of the UnderTheDoormat Group, is an award-winning luxury short term rental company. We are the leading luxury operator of short-term rentals in London and Paris, with over 1,000 units under management. We have been recognised by Skift as one of the top companies globally shaping the future of short-term rentals. We manage individual homes, serviced apartment buildings and build to rent buildings and help property owners generate income through short-term and flexible rentals while providing hotel-quality stays for our guests in the comfort of a home.

This is an opportunity to join an exciting, hospitality business with a high energy team who work closely on delivering excellent customer experience. You will have the chance to learn new skills, be involved in significant projects and make an impact on many different areas of the company.

We are looking for bright and ambitious people to help continue to grow the business. Applicants should be adaptable, flexible and proactive in developing their own skills and capabilities. We celebrate leaders at every level of the business who demonstrate independence in their work while contributing to the culture and broader environment of UnderTheDoormat Group.

The Role

The Guest Experience Executive will play a vital role in our Veeve Team, supporting our mission to deliver seamless guest experiences and high-quality property management. You will be responsible for guest check-ins and check-outs, property inspections, inventory assessments, scheduling, supplier coordination, supporting maintenance diagnostics, and occasionally deputising for the Property Manager.

This role would suit someone with at least a year’s experience in hospitality, property management, or operations. Working hours are 9 am to 6 pm, 5 days a week (including some weekends and bank holidays on a rotation).

We have a hybrid working policy where you need to be in the office 60% of the time.

Key Responsibilities

• Conduct guest check-in and check-out inspections, ensuring properties meet Veeve’s standards.
• Greet guests on arrival, providing a warm welcome and answering initial questions.
• Assess and review inventory reports, ensuring all items are accounted for and in good condition.
• Schedule and coordinate property visits, inspections, and maintenance appointments.
• Liaise with suppliers and contractors to arrange services and resolve issues promptly.
• Support maintenance diagnostics, helping to identify and report property issues.
• Deputise for the Property Manager as required, taking responsibility for operational decisions in their absence.
• Provide exceptional customer service to guests and property owners.

About You

• Adaptable, proactive, and eager to learn.
• Strong communicator with excellent people skills.
• Organised, detail-oriented, and able to manage multiple tasks.
• Experience in hospitality, property management, or operations preferred.
• Comfortable working independently and as part of a team.
• Able to thrive under pressure and in a fast-paced environment.
• Willing to travel across London for property visits and inspections.

What We Offer

• Bonus scheme
• Flexible and remote working options (including sabbaticals)
• 25 days holiday (+ option to buy/sell 5 days)
• Free gym membership (London office)
• Medicash healthcare plan
• Career development, mentoring, and ongoing training
• Cycle to Work Scheme
• Discounts on stays for you, family, and friends
• Regular team socials and a supportive culture

Extra information

Status

Closed

Education Level

Secondary School

Location

London

Type of Contract

Full-time jobs

Full UK/EU driving license preferred

No

Car Preferred

No

Must be eligible to work in the EU

No

Cover Letter Required

No

Languages

English