Careline Call Operator - Night Shift

Job description

• Hours: 8:00pm - 7:15am, 4 on 4 off rota pattern
• Hourly rate: £12.50 per hour + £1.50 per hour night shift allowance
• Location: McCarthy House, Ringwood, BH24 3FA

Do you want a role where you can make a difference?

What you'll be doing as a Call Operator

Answering incoming calls from Residents, responding to situations including emergencies, fire alarms and security entry calls. Sometimes people are just looking to hear a friendly voice.

• Accurately logging each call and inputting information into our CRM call handling platform
• Being an integral part of a supportive team that provides the best possible experience for Residents

What we are looking for

• Customer service experience whether that be from call centres, retail, hospitality, or the care sector
• Excellent communication skills. Someone who is motivated, reliable, resilient, flexible, calm in a crisis and great problem-solving
• Someone with an empathetic approach
• Good standard of English and ability to enter data into systems accurately
• Someone who can commit to 10+ hours a week. As a 24/7/365 service we have a variety of shift options, and plenty of opportunities to do additional hours

What you can expect in return

• Competitive rates of pay
• Fantastic Colleague benefits
• Supportive and friendly team
• Extensive training from initial induction and throughout your career
• Career development opportunities
• Safe, secure and contemporary offices based in Ringwood
• Free on-site parking
• Rewarding work; you'll be making a positive difference every day

Our 4-on, 4-off rotating shift pattern is designed to fit seamlessly around busy, active lifestyles. With this schedule, you'll work just 184 days a year (that's essentially half the year off!)

This structure offers you extended breaks without needing to dip heavily into your annual leave. In fact, by using just 4 days of holiday, you can enjoy a full 12-day stretch off. Plan strategically, and you could take up to five extended breaks like this each year, giving you more time for travel, relaxation, and everything in between.

Extra information

Status

Open

Education Level

Secondary School

Location

Ringwood

Type of Contract

Full-time jobs

Salary indication

£12.00 Per Hour

Published at

02-04-2026

Profession type

Customer Service

Full UK/EU driving license preferred

No

Car Preferred

No

Must be eligible to work in the EU

No

Cover Letter Required

No

Languages

English