Senior Account Manager

Job description

Senior Account Manager – Leading Microsoft MSP (Hertfordshire)

Salary: Up to £70,000 basic + Commission + Annual EBITDA(R) Bonus

Location: Hertfordshire (3-4 days per week in the office)

*MSP sales experience is essential for this role*

*All applicants must have the right to work in the UK and a full UK driving licence*

Overview

A leading Microsoft-focused Managed Service Provider based in Hertfordshire is seeking a Senior Account Manager to take ownership of an established customer portfolio. This is not a new business role — it is a strategic, relationship‑centric position focused on customer success, retention, and growth within an existing account base.

The Senior AM will also act as a mentor to two junior Account Managers, providing guidance, support, and technical oversight to ensure outstanding service delivery across the team.

Key Responsibilities

Account Ownership & Customer Success

• Manage and develop long-standing customer relationships within an established portfolio.
• Conduct technical reviews, QBRs and service improvement sessions, identifying opportunities to enhance customer outcomes.
• Drive customer satisfaction, renewal rates and overall account health.

Retention & Upsell

• Focus on protecting recurring revenue through exceptional service and engagement.
• Identify upsell and cross-sell opportunities across Microsoft cloud, managed services, cyber solutions, professional services, and support offerings.
• Develop account strategies that maximise value for both customer and MSP.

Technical & Commercial Insight

• Carry out detailed technical/commercial reviews to ensure solutions remain aligned with business needs and MSP best practice.
• Work closely with technical teams to translate customer requirements into clear deliverables.
• Maintain a strong understanding of modern Microsoft technologies, cloud services, and MSP service models.

Leadership & Mentoring

• Mentor and support two junior Account Managers, ensuring consistent standards across customer engagement.
• Provide guidance on account planning, customer conversations, and commercial best practice.
• Act as a senior point of escalation for complex customer scenarios.

Experience Required

• Proven success in an Account Manager / Senior Account Manager role within an MSP, IT services provider, or similar technical environment.
• Strong understanding of Microsoft cloud solutions (M365, Azure, Modern Workplace, Security).
• Experience delivering customer success, retention, and growth in an existing account base.
• Comfortable conducting technical reviews and translating technical concepts to commercial outcomes.
• Experience mentoring or supporting junior team members (formal line management not essential).
• Excellent relationship management and communication skills.

What’s on Offer

• Up to £70k basic salary DOE
• Private health care
• 26 days annual leave + bank holidays
• Commission structure based on upsell/expansion within existing accounts
• Annual EBITDA(R) performance bonus
• Opportunity to take ownership of a warm, established customer portfolio
• Key senior role within a highly respected Microsoft MSP
• Collaborative, supportive culture with strong progression potential

Extra information

Status

Open

Education Level

Secondary School

Location

Hertford

Type of Contract

Full-time jobs

Published at

02-04-2026

Profession type

ICT

Full UK/EU driving license preferred

No

Car Preferred

No

Must be eligible to work in the EU

No

Cover Letter Required

No

Languages

English