Customer Advisor - B&Q Collect

Job description

OverviewFull‐time, part‐time, or job share – 36.75 hours per week. 6‐month fixed‐term contract. 12‐hour shifts. Available Monday – Sunday, 7 am – 7 pm.

Location: B&Q Collect Croydon.

UK notional hourly rate £13.78 per hour (inclusive of £1.07 per hour store‐specific location allowance). Increasing to £14.17 per hour from 1 April 2026.

We believe anyone can improve their home to make life better. Every day, we give our millions of customers the ideas, advice, tools and confidence they need to create a home they'll love. Join us as a Customer Advisor in our B&Q Collect Trial and you'll be a big part of this.

What's the job?

Making every customer count by supporting them with every step of their digital journey – picking up an online order, returning a product that didn't work out or getting help with their next order.

Overseeing the transport of stock to and from the site.

Providing a seamless customer journey for customers collecting and returning B&Q and Marketplace products.

Working with colleagues across your buddy store and GXO to ensure customer orders and returns are fulfilled seamlessly.

Using digital systems and devices to manage stock and process orders.

Adhering to policies and procedures relevant to the role and role‐modeling our B&Q behaviours.

What We NeedHappy to help, eager to learn and just a little bit obsessed with home improvement, you'll be right at home with us. You're friendly and outgoing, and you get a buzz from helping others. You'll be happy to expand your skills by using new technology and learning new ways of working. This role includes working alone or with one other person so you're great at working in a team but can also be relied on to work alone for most of the day. This role involves working up to 12‐hour shifts, so you'll be flexible enough to work longer shifts on a rota that includes weekends, evenings and bank holidays.

What's in it for me?As part of a great team, you'll be valued for who you are. We're committed to making B&Q more diverse and representative of the communities we serve, where everyone can feel they belong and have equal opportunities. You will have access to a range of networks that represent our colleagues and allies and help us to continue to put diversity and inclusion at the heart of our business.

We also recognise that wellness means different things to different people, and we want to help colleagues be at their best and feel well by offering a range of benefits to help you. As well as a competitive salary, our benefits package includes:

Award‐winning pension scheme

Company Bonus Scheme

ShareSave options

6 weeks holiday

Payroll giving

Employee Assistance Programme

Shopping discounts

Colleague wellbeing benefits and lots more

So we can support you during the application or interview process, please contact recruitment@b-and-q.co.uk for any recruitment adjustments.

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Extra information

Status

Open

Education Level

Secondary School

Location

Croydon

Type of Contract

Full-time jobs

Published at

02-04-2026

Profession type

Customer Service

Full UK/EU driving license preferred

No

Car Preferred

No

Must be eligible to work in the EU

No

Cover Letter Required

No

Languages

English