Duty Front of House Manager

Job description

The Duty Front of House Manager is responsible for the smooth running and public enjoyment of the show or event being produced, including the health and safety of the public and the Front of House staff. They shall ensure that audiences and staff alike are able to enjoy and work in a safe and secure environment. The responsibilities of the Duty Front of House Manager include fostering excellent customer and staff relations, ancillary sales, show/event/hire management and building management including evacuation management.

Reports to : Front of House Manager.

Responsible for : Front of House Assistants (when on duty)

Duty responsibilities includeHealth and Safety

Responsible for health and safety of patrons, public attending the event and Front of House (FOH) staff

Ensure fire drills are carried out with FOH staff and that staff are fully aware of evacuation procedures

Continuously adhere to the health and safety practices and policies of the company

Carry out FOH due diligence checks before the start of every incoming (chains, emergency lights etc) and rectify any problems before the house is opened

Report any building faults to the Front of House Manager and technicians as soon as possible

Staffing

Attending and supporting the FOH briefings and training sessions

Change/update staff rotas as necessary.

Ensure FOH staff maintain and deliver a high standard of appearance and customer service.

Ensure all staff, including Security are doing their job correctly and support and manage them.

Uphold the company ethos

Report and feedback to the Front of House Manager anything you deem to be relevant

Production

Always be visible, professional, helpful, and smart

Hold FOH briefings before every shift

Hold fire drills and support staff training before every shift

Liaise with all other FOH departments to provide assistance and support where necessary

Ensure cleanliness of FOH areas

Be aware of access requirements of the audience and accommodate them

Excellent communication with Box Office throughout the incoming

Communicate with Stage Management of any potential delay or problem

Liaise with the Development Department to support their work if they have clients in or events on

Write FOH show report following each performance.

Complete wages sheet following each performance.

Do anything else that may be needed to maintain excellent house management.

Merchandise and Sales

Support all sales by ensuring sales procedures and floats and takings are correct

Manage all ancillary sales and reconcile at the end of every shift, ensuring accurate cashing up of merchandise and complete and sign Kiosk takings

Ensure stock levels are maintained. Advise Front of House Manager when new stock orders are required or there is a concern

To support Front of House sales targets to ensure maximum profitability

Any other duties as required by the Theatre Management.

Everyone who works at the Almeida has a responsibility for delivering greater diversity within their role and upholding a commitment to equality and access in their work.

Person SpecificationEssential

Proven experience of working in an arts venue as part of the Front of House team at supervisory or Duty Manager level

Proven ability to provide a high level of customer service

To be confident in building evacuation and have a good knowledge of health and safety

Confident approach to sales and stock management

Strong interpersonal skills

Sound judgement and trust in your initiative

Self-discipline and motivation

Enjoys working with the public

Ability to make quick decisions under pressure and time constraints

Works well as a team leader

Be able to work evenings and weekends

Interest in theatre

Good spoken and written English

Constant vigilance

Desirable

First aid trained

Hospitality experience

Fire Marshall training

#J-18808-Ljbffr

Extra information

Status

Open

Education Level

Secondary School

Location

London

Type of Contract

Full-time jobs

Published at

02-04-2026

Full UK/EU driving license preferred

No

Car Preferred

No

Must be eligible to work in the EU

No

Cover Letter Required

No

Languages

English