Customer Service Executive

Job description

Arnold Clark Kirkcaldy Is looking for aCustomer Service Executive.

Your roleAt Arnold Clark you'll be known as a Product Genius, but your role revolves around the customer experience. Our Product Geniuses are our in-branch experts. They are devoted to learning about our products and developing their communication skills, both in person and digitally, so they can help our customers make the right choice when they buy a vehicle. And that expertise develops further into understanding all elements of the sales journey – from enquiry, to sale, to delivery, and beyond.As part of a cohesive team, Product Geniuses will have the full support of the management team in branch.

This will be a great fit for a customer service superstar who is full of bright ideas about how to create an exceptional experience. You'll get plenty of training, but we are looking for candidates with a thirst for knowledge and an ability to learn. We'd expect you to be a great team player, who is looking for clear career progression into car sales.

Preparing the showroom and cars for the day ahead

Assist with showroom presentation and advertising

Supporting the Sales department and delivering excellent customer experience

Organising and accompanying customers on test drives

Swotting up on our vehicles and manufacturers

Learning about our products so you can help our customers find the perfect fit

Enhancing the customer journey from enquiry to delivery

You'll work a five-day week on a set rota that includes weekends (40 hours per week).

Your profile

You'll be a confident communicator who understands that a positive attitude gets great results

Willingness to go the extra mile

A full UK driving licence

As happy working on your own initiative as you are in a team

One of our company values is progression, so it's vital you are eager to progress within this role to car sales

Rewards

33 days' holiday allowance with room to grow

Simplyhealth – all employees have access to a GP 24/7 and can claim money back on medical and dental treatments

Maternity and paternity packages

Opportunities for training and progression

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Extra information

Status

Open

Education Level

Secondary School

Location

Kirkcaldy

Type of Contract

Full-time jobs

Published at

02-04-2026

Full UK/EU driving license preferred

No

Car Preferred

No

Must be eligible to work in the EU

No

Cover Letter Required

No

Languages

English