Customer Advisor

Job description

The hourly rate for this role is £13.02 and up to £15.10 across selected locations within London. The hourly rate will increase after 6 months in role.

Help our customers and put them at ease; whether that's listening to find out more about them, answering questions and giving great advice on our fantastic products, recommending items they hadn't considered or simply offering a basket - it's the little things that make a difference

Get to know our in‐store offers and schemes and promote them - the more info we can give our customers the better.

Help our stores run smoothly – this could look like ensuring we have the right products displayed on the shop floor, providing a great service on our tills, or helping with our stock in the stock rooms

Work with other members in the team to provide a great shopping experience, ensuring the store is always clean and presentable for our customers

You will be provided with award‐winning training accredited by the Institute of Customer Service. Joining us as a Customer Advisor is a great opportunity, whether it's your first job and you're looking to gain some valuable experience, or you have experience with retail and you're looking for a new challenge – this could be the start of a new career with us.

Essential Skills and Experience

Full training is provided for this role, and we are looking for people who:

Excel in a varied environment, working at pace

Communicate and listen effectively

Enjoy working as part of a team, promoting a collaborative team dynamic

Know that the little things make the biggest difference for customer interactions

Desire to be a proud brand ambassador for Boots and help our customers find the best products for them

Desirable Skills and Experience

Experience providing customer care and delivering great customer service, but this is not essential.

Benefits

Boots Retirement Savings Plan

Discretionary annual bonus

Generous employee discounts

Enhanced maternity/paternity/adoption leave pay and gift card for anyone expecting or adopting a child

Flexible benefits scheme

Access to free, 24/7 counselling and support through TELUS Health, our Employee Assistance Programme.

We have a great range of benefits in addition to the above that offer flexibility to suit you – find out more at . Please note, any salary estimates given on third‐party sites are not provided or endorsed by Boots and may not be accurate.

Why Boots? At Boots, we foster a working environment where consideration and inclusivity help everyone to be themselves and reach their full potential. We are proud to be an equal opportunity employer, passionate about embracing the diversity of our colleagues and providing a positive and inclusive working environment for all. As the heart of everything we do at Boots, it's with you, we change for the better.

Application Process and Other Information

What's next? If your application is successful, you will be invited to attend an in‐store interview within the next 14 days.

This is a permanent role, and we request that you only apply for the position if you can commit to the advertised hours on a permanent basis.

We are looking for candidates who will be flexible to work a variety of shift patterns throughout the week.

This role includes evening shifts.

This role includes weekend shifts.

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Extra information

Status

Open

Education Level

Secondary School

Location

Cheshunt

Type of Contract

Full-time jobs

Published at

02-04-2026

Profession type

Customer Service

Full UK/EU driving license preferred

No

Car Preferred

No

Must be eligible to work in the EU

No

Cover Letter Required

No

Languages

English