Work Experience - Customer Advisor - Gillingham Library

Job description

The Dorset Library Service consists of 23 libraries alongside a 24/7 online service. The library teams work towards our mission to Inspire, Enable and Connect our communities through our services. We do this by providing access to books, information, and technology such as public computers and iPads and raising awareness of the service. Alongside this we deliver a wide programme of events and activities for all ages and provide a welcoming environment for all members of the community.

About The RoleThis role aims to give students an insight into the running of our libraries, learn new skills, increase confidence and support their decision making towards future careers. There are opportunities to engage with customers and support enquiries, which can range from locating stock within the library to accessing the internet and finding information. There will also be opportunities to be involved in planning and running activities that are part of our events programme such as Craft and Lego activities. You will also be able to support with creating content suitable for our social media.

For this role you will work from Gillingham Library.

Who Can ApplyStudents in year 10-13

Key Responsibilities

Provide a friendly welcome to all customers using the library

Help library users access and use stock, information, computers, and other services

Support customers using the Customer Self Service machines

Undertake duties associated with providing a library service such as stocking displays and shelving

Assist with events and activities within the library

Promote services to customers

About You

Enjoy working with others as part of a team

Enthusiastic and motivated to support the community

Willing to develop and learn new skills and to listen and engage with people

This role is an excellent opportunity if you are interested in gaining experience in customer service and working with people while supporting your local community. You'll develop transferable skills which are valuable in many different careers.

Support/Requirements

Location: Gillingham Library

Hours: Monday 10am - 5pm, Tuesday 12pm - 5pm, Wednesday OFF, Thursday 10am - 5pm, Friday 10am - 5pm

Travel: Transport to and from the placement to be arranged by the student

Meals/breaks: 1 hour lunch. Either bring a packed lunch, or you are welcome to walk into Gillingham to buy lunch.

Clothing: smart/casual, suitable clothing for working in a library environment

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Extra information

Status

Open

Education Level

Secondary School

Location

Gillingham

Type of Contract

Full-time jobs

Published at

03-04-2026

Profession type

Customer Service

Full UK/EU driving license preferred

No

Car Preferred

No

Must be eligible to work in the EU

No

Cover Letter Required

No

Languages

English