Business Customer Support Technician Apprentice Reading

Job description

Job overviewBusiness - Customer Support Technician Apprentice level 3

Duration: 18 months

Location: 41 Minster Street, Reading, RG1 2JB, England

Eligibility: Must reside within 20 miles commute.

Start date: 6th July 2026

Salary: £23,810

Full time – Paid Apprenticeship

Hours: 37.5 hrs Mon‐Fri

Entry Requirements

Achieve five GCSEs at grades 4-9 (C or above), including English and Maths. Equivalent qualifications accepted.

Full UK manual driving licence.

Full UK Right to Work for the duration of the 18‐month scheme.

Go through personnel screening and Government SC clearance. (See https://www.gov.uk/government/publications/united-kingdom-security-vetting-clearance-levels/national-security-vetting-clearance-levels)

Responsibilities

Work on‐site across different customer locations.

Install, configure, and optimise BT products, apps, and services.

Carry out non‐complex repairs and provide deskside support for devices such as laptops, PCs, and printers.

Support installations, migrations, and rollouts.

Diagnose and resolve hardware and software issues.

Guide customers through solutions and recommend suitable digital products and services.

Travel between customer locations as part of a dynamic, field‐based role.

What You'll Learn

Hands‐on field engineering and customer support experience.

How to install and configure BT applications and services.

Diagnostic and troubleshooting techniques for hardware, software, and connectivity issues.

Logical problem‐solving and customer service best practice.

Technical knowledge of networking, cabling, and system setups.

ICT Comms Tech Level 3 Qualification through structured apprenticeship training.

Exposure to BT's innovative technologies and future‐ready solutions.

Future Career Opportunities

Progression opportunities within BT Group across multiple brands (EE, BT, Plusnet, Openreach).

Potential to move into advanced engineering roles or leadership positions.

Build a career in a growing industry with roles in field service, technical support, and beyond.

Access to continuous learning and development programs.

Apprenticeship DetailsThis 18‐month apprenticeship will have 20% of working hours dedicated to learning and studying, plus a weekly study day. Upon completion, you will gain an ICT Comms Tech Level 3 Qualification.

Training provider: Firebrand; College located in Wyboston Lakes, Bedford.

Benefits

Huge discounts on EE & BT products including Mobile and Broadband.

Online GP – access to a GP via telephone or video 24/7 for you and your immediate family.

Market‐leading paid carer's leave, up to 2 weeks for carers.

Volunteering days to give back to the local community.

Optional private healthcare and dental.

Enhanced women's health support.

How to ApplyApply online by submitting your details and current education. Complete 5 text‐based questions and 1 video question. If successful, you will attend an interview.

BT Group will never ask for payment during recruitment. Genuine BT Group communications come from @bt.com emails or jobs.bt.com.

About BT GroupBT Group is the world's first telco and owns brands such as BT, EE, Openreach, and Plusnet. The company is leading a major digital infrastructure project, connecting over 25 million premises to full‐fibre broadband, and is heavily investing in 5G and AI.

Inclusion and DiversityWe are committed to building a diverse, inclusive, and authentic workplace. If you are excited about this role but your past experience doesn't align perfectly with every requirement, we encourage you to apply anyway.

#J-18808-Ljbffr

Extra information

Status

Open

Education Level

Secondary School

Location

Reading

Type of Contract

Full-time jobs

Published at

03-04-2026

Full UK/EU driving license preferred

No

Car Preferred

No

Must be eligible to work in the EU

No

Cover Letter Required

No

Languages

English