Aftersales Customer Advisor

Job description

Employer Halliwell Jones North WalesLocation Llandudno Junction, ConwySalary Basic Salary £28,000 per annum OTE £35,000Closing date 27 Mar 2026

Halliwell Jones North Wales is looking for an Aftersales Customer Advisor.

Your roleHalliwell Jones (North Wales) is looking for a motivated and personable Aftersales Customer Advisor (VHC Specialist) to join our team. If you love building strong customer relationships, supporting clients through every step of their vehicle service journey, and thriving in a fast‐paced, high‐quality environment, this is your chance to make a real impact. At Halliwell Jones, we believe every interaction matters. As part of our Aftersales team, you'll play a central role in ensuring that every customer receives the premium, professional service they expect from the BMW and MINI brands.

Basic Salary £28,000 per annum OTE £35,000. Full Time, Permanent position. Hours: Average 43.83 hours per week (42.5 hours Monday to Friday and 4 hours 1 in 3 Saturdays).

Your Responsibilities:

Act as the main point of contact between customers and the service department.

Deliver a premium and professional customer experience at all stages.

Manage service and repair bookings.

Provide customers with progress updates on their vehicles.

Clearly explain the work carried out and any recommendations.

Support customers throughout the full aftersales journey, from booking to vehicle collection.

Your profile

Proven upselling skills

Possess a basic understanding of automotive systems and components (e.g. Drive, RTC).

Familiar with manufacturer repair times and standards.

Organised, proactive, and a strong communicator.

Flexible team player, willing to go the extra mile.

Full valid UK driving licence.

Rewards

Time to Unwind – Enjoy 30 days holiday (including bank holidays) plus your birthday off to celebrate! Increases to 33 days with length of service

Drive the brand – Access to a new car at a reduced cost through our salary sacrifice Employee Car Scheme (availability, terms, conditions and eligibility criteria apply)

Work Where People Matter – A friendly, family‐run business with a supportive team culture

Expert Training – Specialist development with BMW UK to keep your skills sharp

Gain Accreditation – Boost your career with official BMW certification

Grow With Us – Ongoing learning and a clear path to progression

Enjoy Your Environment – Work in a modern, high‐spec facility designed for excellence

Security and Peace of Mind – Benefit from our Life Assurance Scheme

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Extra information

Status

Open

Education Level

Secondary School

Location

London

Type of Contract

Full-time jobs

Published at

03-04-2026

Profession type

Customer Service

Full UK/EU driving license preferred

No

Car Preferred

No

Must be eligible to work in the EU

No

Cover Letter Required

No

Languages

English