Call Centre Manager

Job description

Call Centre ManagerBased in North LondonPermanentOffice based£38-40K per annum based on experienceWe are looking for a hands‐on Call Centre Manager who is comfortable answering calls as part of daily operations, especially while learning the role and supporting the team. This position offers a strong opportunity to grow within the company and expand our call centre services as we continue to develop.About the Role We're seeking an experienced, motivational Call Centre Manager who can lead our team to deliver outstanding customer service. You'll be responsible for day‐to‐day operations, coaching and developing staff, improving customer satisfaction, and ensuring our service runs smoothly and efficiently.Key Responsibilities Answer calls and provide front‐line support when neededLead, coach, and support call centre teamsMonitor performance and deliver regular reportingImplement strategies to improve customer satisfaction and team efficiencyManage staffing, scheduling, and trainingHandle escalations and ensure high‐quality serviceHelp grow and expand the call centre functionCollaborate with other departments to enhance customer experienceWhat We're Looking For Proven experience managing a call centre or customer service teamStrong leadership and communication skillsAbility to analyse data and act on insightsComfortable leading by example, including taking callsPassion for building and growing a team and serviceWhat We Offer A supportive, friendly work environmentThe opportunity to grow with the company and expand the serviceCareer development and leadership growthCompetitive salary and benefitsThe chance to shape the future of our customer service teamJob Type: Full-timePay: £28,420.00-£40,550.01 per yearBenefits Company pensionFree parkingExperience: Managing Call centre : 3 years (required)

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Extra information

Status

Open

Education Level

Secondary School

Location

Barnet

Type of Contract

Full-time jobs

Published at

03-04-2026

Profession type

Management

Full UK/EU driving license preferred

No

Car Preferred

No

Must be eligible to work in the EU

No

Cover Letter Required

No

Languages

English