Banking Customer Service Advisor

Job description

OverviewGlasgow (City Park) - 3 months on site, then remote working opportunity

Full-Time | Permanent

40 hours per week

Training: 2 weeks on-site in Glasgow, Monday–Friday 09:00 – 18:00

Operational hours after training: On-site: 10:00 – 19:00

After 3 months: opportunity for hybrid or home working, with shifts between 10:00 – 23:00 Monday–Sunday

Looking to take the next step in your banking career? We're hiring customer service advisors with 1-2 years UK banking experience to join a fast-paced and highly supportive fraud team based in Glasgow City Park.

You'll play a vital role in protecting customers from scams and fraudulent activity while delivering exceptional service. This is an exciting opportunity for an experienced customer service advisor with UK banking experience who enjoys problem solving, helping customers, and making a real difference every day.

Responsibilities

Handle inbound customer calls relating to suspected fraud or scams

Investigate suspicious transactions and raise fraud cases

Support customers who may be vulnerable or experiencing financial difficulties

Approve or decline payments based on fraud risk assessments

Provide reassurance and guidance to customers affected by fraud

Educate customers on how to protect themselves from scams

Ensure all activity follows regulatory and banking compliance standards

Take ownership of customer queries and deliver first-call resolution wherever possible

What We're Looking For

Minimum 12 months experience within a UK banking or financial services environment

Strong customer service and communication skills

Ability to understand banking terminology and processes

Excellent attention to detail and problem-solving skills

Confidence handling sensitive conversations, including with vulnerable customers

Ability to work in a fast-paced, high-volume call environment

Strong decision-making skills and a customer-first mindset

Experience within fraud investigation or financial crime is desirable.

Salary & Benefits

£26,000 – £28,500 salary (depending on experience)

Regular overtime opportunities

28 days annual leave (including bank holidays)

10% discount on local bus travel

Employee wellbeing support including GP access, financial advice, and mental health resources

Cycle to Work scheme

Employee discounts and reward programmes

Please note: No holidays within the first 6–8 weeks during training and onboarding.

DisclaimerCCA Recruitment Group is an employment agency with a legitimate interest in providing work finding services. Please be advised that by submitting your CV to CCA Recruitment Group, directly or via any of our job advertisement platforms, and all telephone calls may be recorded for training and auditing purposes, your personal data will be held on our secure internal CRM system indefinitely. The personal data contained therein will not be shared with any third parties without your express consent. As an individual, you have the right to withdraw consent at any time. Following a period of 10 years inactivity your CV will be deleted permanently from our database.

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Extra information

Status

Open

Education Level

Secondary School

Location

Glasgow

Type of Contract

Full-time jobs

Published at

03-04-2026

Profession type

Customer Service

Full UK/EU driving license preferred

No

Car Preferred

No

Must be eligible to work in the EU

No

Cover Letter Required

No

Languages

English