Customer Service Executive - Danish Speaking

Job description

Customer Service Executive (Danish Speaking)Department: Operations

Reports To: Global Customer Services Manager

Location: Central Birmingham (Hybrid available after successful probation)

Contract Type: Full-Time, Permanent

Direct Reports: None

About Our ClientOur client partners with home insurers to deploy smart solutions that reduce claims and risk. At the heart of our operations is our flagship IoT product developed for our client - a patented, self-install water leak detection device that helps protect homes from costly water damage.

Water damage is the leading cause of home insurance claims, costing around $17bn annually across the US and UK. Our client's device is already delivering impact through partnerships with major insurance brands such as Admiral, Direct Line Group, Hiscox, Mapfre, and TopDanmark across five countries.

The RoleOur client is on the lookout for a proactive and personable Customer Service Executive to join the dynamic operations team. If you thrive in a fast-paced environment and enjoy helping people, this is your opportunity to play a key role in delivering world-class customer support for our client.

You'll support customers who use our client's leak detection product, handle alerts, book engineer visits, and troubleshoot technical issues with the device and app. This role is hands-on, cross-functional, and ideal for someone who enjoys blending technical problem-solving with exceptional service.

Key Responsibilities

Respond to customer queries related to the product and app

Manage customer interactions in the event of a leak alert

Handle job bookings and take payments when required

Schedule appointments and coordinate with the engineering team

Use the CRM system to manage support tickets, track customer journeys, and escape issues to the product or technical teams

Communicate clearly and professionally with customers, colleagues, and management

Provide insight and feedback on the customer experience and product functionality

Note: Fluency in Danish is essential for this role.

What We're Looking ForEssential Skills & Experience

Minimum 2 years in a technical customer support role

Strong verbal and written communication skills

Experience supporting tech products in a customer-facing environment

Confident working with Apple and Android operating systems

Well-organised with strong problem-solving and analytical skills

Positive, proactive, and solution-oriented approach

Ability to troubleshoot effectively and follow structured procedures

Naturally curious and innovative mindset

Desirable

Knowledge of domestic plumbing and heating systems

Experience working with insurance or financial services products

Additional Details

Location: Central Birmingham

Work Model: Hybrid (upon successful completion of probation)

Reports To: Global Customer Services Manager

Direct Reports: None

Legal and EligibilityArdour Associates values diversity and promotes equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. We encourage and welcome applications from all sections of society and are more than happy to discuss reasonable adjustments and/or additional arrangements as required to support your application.

Candidates must be eligible to live and work in the UK.

For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.

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Extra information

Status

Open

Education Level

Secondary School

Location

Tyseley

Type of Contract

Full-time jobs

Published at

03-04-2026

Full UK/EU driving license preferred

No

Car Preferred

No

Must be eligible to work in the EU

No

Cover Letter Required

No

Languages

English