Customer Support Administrator

Job description

Customer Support AdministratorSalary £25,000 to £34,000 basic + benefits (depending on experience)

Home Based - must live in Yorkshire (for occasional meetings and training)

Monday to Friday, between the hours of 9:00am - 5:30pm.

Aqualine Wellness are looking for an experienced Customer & Sales Support Administrator, who demonstrates a positive attitude with an interest in health and wellness.

A small, friendly, home-based team with global ambition based in Huddersfield, Aqualine Wellness is recognised as a market leading supplier of saunas and steam rooms, along with other wellness products, for both domestic and commercial use. Over the last few years, Aqualine has experienced rapid growth, and their mission is to become the leading online supplier for health, wellness and leisure products globally.

Are you an experienced sales/customer support administrator who is a quick learner, self‐motivated and can work independently with minimal supervision?

Do you have a dedicated room at home with zero background noise and disturbance, plus a reliable broadband internet connection?

Role Responsibilities

The role requires a seasoned sales support administrator who can manage incoming calls and emails and help Aqualine's customers.

Dealing with customer queries and incoming sales calls and emails

Positively promoting and selling the products that Aqualine offer to customers

Identifying the right product for customers and upselling where appropriate

Taking customer orders and processing them

Maintaining the CRM system and workflow

Providing sales administration support

Assisting in increasing online sales through optimising current product ranges

Adding new product ranges using Magento to the website; adding product descriptions and editing product images and calculating profit margins

Liaising with the warehouse and shipping companies to managing international shipments from overseas suppliers

Checking invoices against supplier price lists and statements and identifying errors

Troubleshooting basic technical issues

Managing stock control including placing new orders with manufacturers

Providing ongoing competitor price analysis

Website blog creation on new products, news and product benefits.

Essential Skills & Experience

Significant experience in providing high quality sales support administration

Outstanding customer service and inter‐personal skills

Positive, confident and personable telephone manner

Extremely independent, organised, driven, and self‐motivated

Trustworthy and reliable

A high level of English literacy and numeracy is essential

A high level of attention to detail, and a good proof‐reader

Ability to work to strict deadlines

Proficient in Microsoft Outlook and Microsoft Excel

Experience of managing website content and keeping it up to date

Experience with an ERP / CRM system. Aqualine use Odoo, Linnworks and QuickBooks.

A strong interest in health and wellness products

Screening QuestionsWe are looking for an exceptional administrator who has a proven track record of longevity with their current and previous employers (majority of periods of employment above 2 years). As well as detailing your responsibilities, your CV must showcase your achievements and administration standards.

Periods of employment above 2 years.

Dedicated room at home with ethernet connection.

Prior experience of working from home.

Dedicated to Aqualine, no additional jobs or business commitments.

Use of a CRM system and sales pipeline to follow up on opportunities.

Experience with the addition of products to a website.

Experience in calculating pricing for adding products to a website.

Understanding of how to optimise a product range on a website to ensure all information is available for customers.

Experience with online marketplaces e.g. EBay, Amazon and Linnworks.

Microsoft Outlook & Excel

Interested? Please send your updated cv by return.

*Due to the financial aspect of the position and for us to meet GDPR and insurance requirements, references and additional background checks are required.

THIS ROLE HAS PREVIOUSLY BEEN ADVERTISED. PLEASE DO NOT APPLY AGAIN AS YOUR DETAILS HAVE ALREADY BEEN CONSIDERED.

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Extra information

Status

Open

Education Level

Secondary School

Location

Leeds

Type of Contract

Full-time jobs

Published at

03-04-2026

Full UK/EU driving license preferred

No

Car Preferred

No

Must be eligible to work in the EU

No

Cover Letter Required

No

Languages

English