Italian Speaking Customer Service Advisor (Newport)

Job description

Italian Speaking Customer Service Advisor Contract: Permanent

Have you got what it takes to succeed The following information should be read carefully by all candidates.Salary: £27,000 + Performance BonusLocation: Newport (Hybrid Working Available)Start Date: ASAPAre you a fluent Italian speaker with a passion for customer service? This is a great opportunity to join a dynamic and growing international organisation in a key support role.You ll be part of a supportive, multilingual team that delivers high-quality customer service and claims support. Full training will be provided, and you'll benefit from clear development pathways and strong employee benefits.Key Responsibilities:Responding to customer queries in both Italian and English via phone and emailSupporting the full lifecycle of claims, from information gathering to resolutionMaintaining accurate customer records and case notes in the systemProviding clear, empathetic, and professional communication at all timesLiaising with other departments to ensure smooth and timely customer supportHandling complaints in line with company policyCandidate Requirements:Fluency in both Italian and English (spoken and written)Strong customer service skills with a desire to deliver excellent experiencesAbility to manage multiple tasks with accuracy and attention to detailConfident communication and problem-solving skillsPrevious experience in customer service or claims handling is an advantage, but not essentialProactive, team-oriented approach with a willingness to learnBenefits Include:xbpsjku £27,000 base salary + performance-related bonus25 days annual leave (plus the option to buy/sell additional days)5% matched pension schemePrivate medical insurance and life coverEmployee assistance programmeComprehensive training and career development supportInclusive, international working environmentWellbeing initiatives and regular team eventsIf you're looking for a role where you can apply your language skills, grow professionally, and be part of a collaborative team, we'd love to hear from you.

Extra information

Status

Open

Education Level

Secondary School

Location

Newport

Type of Contract

Full-time jobs

Published at

03-04-2026

Profession type

Customer Service

Full UK/EU driving license preferred

No

Car Preferred

No

Must be eligible to work in the EU

No

Cover Letter Required

No

Languages

English