Call Centre Manager

Job description

Call Centre ManagerBased in North London

Permanent

Office based

£38-40K per annum based on experience

We are looking for a hands‐on Call Centre Manager who is comfortable answering calls as part of daily operations, especially while learning the role and supporting the team. This position offers a strong opportunity to grow within the company and expand our call centre services as we continue to develop.

About the RoleWe're seeking an experienced, motivational Call Centre Manager who can lead our team to deliver outstanding customer service. You'll be responsible for day‐to‐day operations, coaching and developing staff, improving customer satisfaction, and ensuring our service runs smoothly and efficiently.

Key Responsibilities

Answer calls and provide front‐line support when needed

Lead, coach, and support call centre teams

Monitor performance and deliver regular reporting

Implement strategies to improve customer satisfaction and team efficiency

Manage staffing, scheduling, and training

Handle escalations and ensure high‐quality service

Help grow and expand the call centre function

Collaborate with other departments to enhance customer experience

What We're Looking For

Proven experience managing a call centre or customer service team

Strong leadership and communication skills

Ability to analyse data and act on insights

Comfortable leading by example, including taking calls

Passion for building and growing a team and service

What We Offer

A supportive, friendly work environment

The opportunity to grow with the company and expand the service

Career development and leadership growth

Competitive salary and benefits

The chance to shape the future of our customer service team

Benefits

Company pension

Free parking

Experience

Managing Call centre : 3 years (required)

Job Type: Full-time

Pay: £28,420.00-£40,550.01 per year

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Extra information

Status

Open

Education Level

Secondary School

Location

London

Type of Contract

Full-time jobs

Published at

03-04-2026

Profession type

Management

Full UK/EU driving license preferred

No

Car Preferred

No

Must be eligible to work in the EU

No

Cover Letter Required

No

Languages

English