Customer Advisor

Job description

OverviewShifts available Monday - Sunday, 7:00am - 10:00pm.

B&Q West Thurrock.

UK Notional hourly rate £13.21 per hour (inclusive of a 50p per hour store specific location allowance). Increasing to £13.60 from 1 Apr 2026.

Part time – 20 hours per week, 3 month fixed term contract.

Responsibilities

Provide expert product advice and assist customers with home improvement projects.

Drive sales and help customers choose the right products.

Manage stock, set up displays and keep the store looking attractive.

Perform paint‐mixing and timber‐cutting tasks when trained.

Maintain a high standard of customer service.

Requirements

Friendly, outgoing and enthusiastic about home improvement.

Great team player and able to work flexible rota including weekends, evenings and bank holidays.

Eager to learn new technology and ways of working.

Experience or interest in sales and retail customer service preferred.

Benefits

Competitive hourly pay and increasing rate from 1 Apr 2026.

6.6 weeks holiday, pension scheme and ShareSave options.

Payroll giving, Employee Assistance Programme and wellbeing benefits.

Shopping discounts and generous breaks.

Equal OpportunityWe're committed to making B&Q more diverse and representative of the communities we serve, where everyone can feel they belong and have equal opportunities. We provide access to a range of networks that represent our colleagues and allies and continue to put diversity and inclusion at the heart of our business. If you need recruitment adjustments, please contact recruitment@b-and-q.co.uk .

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Extra information

Status

Open

Education Level

Secondary School

Location

Thurrock

Type of Contract

Full-time jobs

Published at

03-04-2026

Profession type

Customer Service

Full UK/EU driving license preferred

No

Car Preferred

No

Must be eligible to work in the EU

No

Cover Letter Required

No

Languages

English