Italian Speaking Customer Service Advisor

Job description

Italian Speaking Customer Service AdvisorItalian Speaking Customer Service Advisor

Contract: Permanent

Salary: £27,000 + Performance Bonus

Location: Newport (Hybrid Working Available)

Start Date: ASAP

Are you a fluent Italian speaker with a passion for customer service? This is a great opportunity to join a dynamic and growing international organisation in a key support role.

You'll be part of a supportive, multilingual team that delivers high-quality customer service and claims support. Full training will be provided, and you'll benefit from clear development pathways and strong employee benefits.

Key Responsibilities:

Responding to customer queries in both Italian and English via phone and email

Supporting the full lifecycle of claims, from information gathering to resolution

Maintaining accurate customer records and case notes in the system

Providing clear, empathetic, and professional communication at all times

Liaising with other departments to ensure smooth and timely customer support

Handling complaints in line with company policy

Candidate Requirements:

Fluency in both Italian and English (spoken and written)

Strong customer service skills with a desire to deliver excellent experiences

Ability to manage multiple tasks with accuracy and attention to detail

Confident communication and problem-solving skills

Previous experience in customer service or claims handling is an advantage, but not essential

Proactive, team-oriented approach with a willingness to learn

Benefits Include:

£27,000 base salary + performance-related bonus

25 days' annual leave (plus the option to buy/sell additional days)

Private medical insurance and life cover

Employee assistance programme

Comprehensive training and career development support

Inclusive, international working environment

Wellbeing initiatives and regular team events

If you're looking for a role where you can apply your language skills, grow professionally, and be part of a collaborative team, we'd love to hear from you.

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Extra information

Status

Open

Education Level

Secondary School

Location

Newport

Type of Contract

Full-time jobs

Published at

03-04-2026

Profession type

Customer Service

Full UK/EU driving license preferred

No

Car Preferred

No

Must be eligible to work in the EU

No

Cover Letter Required

No

Languages

English