Patient Services Team Member (Full Time)

Job description

Patient Services Team Member (Full Time) Ideal opportunity for a confident, hard-working individual to help make a difference in the local community and join a friendly, supportive, and hard-working team.Applicants must have excellent communication, telephone, and customer service skills.Primary working hours - Variable, set between Monday to Friday between 08:00 and 18:30.Previous general practice experience is essential ideally working with SystmOne and the ability to work under pressure in a fast-changing environment is essential.Main duties of the job The successful candidate will be involved in a wide and varied set of duties including, but not limited to;Processing appointment requests and actively signposting patients to the correct point of care.Direct patient contact via the telephone and face-to-face.Managing other patient inquiries and requests via the telephone or our online consultation portal.Front desk duties, managing the reception and waiting room.Provide administrative support to members of the primary health care team in the following.Digital workflow and correspondence managementProcessing of patient repeat prescriptions and other medication requests.Monitoring patient call and recall systems.Long Term Condition clinic support.About us Castle Donington Surgery serves as a vital healthcare hub in the semi-rural landscape of Castle Donington, catering to a community of approximately 10,500 patients and counting. Our dedicated clinical team, comprising 8 Doctors, 4 Practice Nurses, HCAs, Clinical Pharmacists embodies our commitment to delivering compassionate and comprehensive care to all.As a GP training practice, we take pride in nurturing the next generation of healthcare professionals, offering invaluable support and placements to medical students and GP registrars. Through mentorship and hands-on experience, we cultivate a culture of continuous learning, ensuring the highest standards of care for the future for our patients.Conveniently located, Castle Donington Surgery offers an easy commute within the South Derbyshire, Nottinghamshire and Leicestershire areas, with free onsite parking available for added convenience.Job responsibilities Job responsibilities:Reception supportEnsure familiarity with the appointment system (SystmOne)Process appointment requests from patientsAnswering telephone callsManaging patient enquiries and requestsFront desk duties, managing the reception and waiting roomAdministrative supportProvide administrative support to members of the primary health care team in the following areas ensuring appropriate practice records are kept up-to-dateScanning of letters and relevant correspondence into patients notes both electronic and paper formatSorting of post in and outProcessing of repeat prescriptionsMonitoring patient call and recall systemsProcessing NHS mailPrivate/insurance workPatient medical records movementEnsure security of data at all timesPerson Specification Qualifications Educated to GCSE level or equivalentGCSE Mathematics and English (C or above)NVQ Level 2 in Health and Social CareExperience Experience of working with the general publicExperience of administrative dutiesExperience of working in a healthcare setting, especially General PracticeSkills Excellent communication skills (written and oral)Clear, polite telephone mannerCompetent in the use of MS Office applicationsEffective time management (planning and organising)Ability to work as a team member and autonomouslyGood interpersonal skillsProblem solving and analytical skillsAbility to follow policy and procedurePersonal Qualities Polite and confidentFlexible and cooperativeMotivatedForward thinkerHigh levels of integrity and loyaltySensitive and empathetic in distressing situationsAbility to work under pressureOther Qualities Flexibility to work outside of core office hours

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Extra information

Status

Open

Education Level

Secondary School

Location

Derby

Type of Contract

Full-time jobs

Published at

03-04-2026

Full UK/EU driving license preferred

No

Car Preferred

No

Must be eligible to work in the EU

No

Cover Letter Required

No

Languages

English