Customer Delivery Driver - Stoke-On-Trent Superstore

Job description

Customer Delivery Driver - Stoke-On-Trent SuperstoreEmployer:

Tesco

Location:

Stoke-On-Trent, Staffordshire, ST4 6PL

Pay:

Competitive

Contract Type:

Permanent

Hours:

Disability Confident:

Yes

Closing Date:

15/04/2026

About this jobOur Customer Delivery Driver rate of pay starts from £13.35 an hour; this increases to £14.56 for stores inside the M25. Additional payments may also apply depending on location. It's our policy to offer new colleagues joining us a minimum of 16 guaranteed hours each week, but if you'd like to work fewer hours (to a minimum of 12) we have opportunities for this too and would still love to hear from you.

The table shows the periods of time in the week we'd like you to be available to work during the following availability windows.

We will schedule your contracted hours within these times, and you'll have 3 weeks' notice of exactly when your shifts will be.

We are happy to support flexibility for our colleagues, therefore if the times you are available to work match closely but not exactly to the times we are advertising, we'd still love to hear from you.

Customers are at the heart of everything we do.

As the face of Tesco out on the road, we deliver all the way from Lands' End to John O'Groats.

Our Customer Delivery Drivers get the opportunity to meet and talk to different customers in their homes every day.

That's why this role is about much more than just driving: it's about helping others and delivering great service, with a smile.

It's hands on, physical and full of variety.

No two shifts are ever the same and our customer's look for help in all kinds of different ways.

For most of the day you'll feel like your own boss, delivering to your customers but there is always a team of Managers and colleagues back at base ready to support you when you need them.

So whether you are looking for flexibility to suit your current lifestyle, job stability or an opportunity to change career direction everyone is welcome at Tesco.

Responsibilities

Ensure the van and trays I use are clean and kept tidy/organised.

Leave the back yard clean, tidy and clear of rubbish, and pick up litter as I see it.

Ensure trays are washed as part of the tray wash process.

Load the van as required, check the van for roadworthiness.

Talk to the customer about any changes to their order, including short code item and substitutions, offering a refund for anything they are unhappy with.

Treat products/deliveries as if they were your own.

Explain to the customer that they will not be charged any more for their substitutions.

Deliver during the customer's time slot.

Call the customer before arriving at their property if early.

Call the store/centre if running 30 or more minutes late.

Build relationships with colleagues to create team spirit, working together to make sure our store is the best it can be for customers.

Be warm and welcoming in interactions with customers and colleagues, taking time to understand the customer and say "Thank you."

Act quickly to respond to the changing needs of our customers and embrace change within your store.

Be energetic and driven to deliver beyond expectations, integrating home and work to achieve a balance that is right for you.

Share ideas with your Manager and other colleagues on how we can improve our store for customers.

Qualifications

A valid UK/EU/EEA driving licence (Full or Automatic only) for at least 12 months with no more than 3 penalty points.

Experience driving delivery vans and handling customer interactions.

Good organisational and communication skills.

Benefits

Holiday starting at 20 days plus a personal day rising to 22 days after 12 months (plus Bank holidays).

Flexible working from day one.

10% off and 15% on payday weekends.

Save up to £2,000 a year with your Colleague Clubcard with an additional card to share with family outside your home.

Access to free wellbeing services with a range of resources to support your mind, body, and life.

Life cover of five times your pay and an award‐winning pension with matching contributions up to 7.5%.

Uniform provided and policies to support you for all of life's moments, big and small.

Access to our colleague networks providing a space for colleagues to come together from a range of backgrounds.

Proud member of the Disability Confident employer scheme.

Jobs are provided by the Find a Job Service from the Department for Work and Pensions (DWP).

For more information about us please visit www.tescoplc.com.

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Extra information

Status

Open

Education Level

Secondary School

Location

United Kingdom

Type of Contract

Full-time jobs

Published at

03-04-2026

Profession type

Logistics jobs

Full UK/EU driving license preferred

No

Car Preferred

No

Must be eligible to work in the EU

No

Cover Letter Required

No

Languages

English