Customer Service Team Lead — Hybrid, Coaching & Growth

Job description

A leading fintech company in Cardiff is seeking a Team Lead to drive performance and development in the customer service team. This hybrid role requires managing a team of agents, supporting departmental improvements, and fostering a supportive culture. Candidates should possess strong leadership qualities, contact center experience, and a passion for coaching. Benefits include private healthcare, a pension scheme, and a dog-friendly office.#J-18808-Ljbffr

Extra information

Status

Open

Education Level

Secondary School

Location

Cardiff

Type of Contract

Full-time jobs

Published at

03-04-2026

Full UK/EU driving license preferred

No

Car Preferred

No

Must be eligible to work in the EU

No

Cover Letter Required

No

Languages

English