Horticulture Customer Advisor

Job description

Our Horticulture Customer Advisors play an essential role in delivering customer experience across our stores - driving sales, promoting customer loyalty, providing excellent plant advice and maintaining department standards.

Responsibilities

Deliver inspirational gardening standards through excellent standards and service

Driving sales through customer interactions, whilst promoting the benefits of the Dobbies Club membership

Offering a helping hand with customer queries through high-quality product knowledge including indoor and outdoor plants, machinery and core gardening

Working with your team to ensure the department is kept to a high standard

You will also work on the shopfloor and other areas of the store as and when required, this may include working stock, cash handling, till work, take to car deliveries, stock control routines, restaurant service - an ideal opportunity to gain more skills and experience

Who we are looking for

You're having a passion for delivering a great customer experience, serving everyone with a smile

Experience within a customer facing role and a passion for plants

Ability to lift heavy objects to support larger store projects

Working well within a team, building relationships, and having fun, whilst celebrating success

Show up to work on time, well presented and bring your can‐do and hard‐working attitude along with you

Eager to learn new skills and gain new experiences

Can demonstrate our values at all times – we're one team, getting better everyday. We bring a smile. We live and breathe gardens. We make it work for our customers.

What we offer

Generous annual leave entitlement. Use your holidays when you want with limited statutory days off required

Treat yourself with generous uncapped discount across our stores with 50% off in our Restaurants, 25% off in the Garden Centre and 10% off in our food halls

Access to Stream – support your financial wellbeing, with ability to access earnings ahead of pay day, save for the future and financial advice

Access to Retail Trust – seek confidential support, access to a virtual GP, free counselling service and discounted retail rewards with our employee wellbeing platform

Access to Dobbies Academy – continue your development with our eLearning platform and development programmes

Thriving culture; the Dobbies team are passionate, diverse and committed to making it work for our customers

About usAt Dobbies, we're proud to have a history dating back to 1865. We were founded by James Dobbie and are the only garden centre retailer to have stores in every nation across the UK.

passion and joy for gardens and plants is what makes us special. In our stores, we showcase this through own brand and branded products, concession partners and services. We champion garden living all‐year‐round.

Many of our stores feature a restaurant or coffee shop, where customers can enjoy refreshments or meals in a relaxed and welcoming environment.

We offer a calendar of events and experiences that bring people and communities together, and we have a national charity partner that both our colleagues and customers raise money for.

We're committed to being a great. We're one team and we encourage our colleagues to be the best version of themselves, every day; to share their wins and celebrate success. Together, we make it work for our customers.

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Extra information

Status

Open

Education Level

Secondary School

Location

Woodbridge

Type of Contract

Full-time jobs

Published at

03-04-2026

Profession type

Customer Service

Full UK/EU driving license preferred

No

Car Preferred

No

Must be eligible to work in the EU

No

Cover Letter Required

No

Languages

English