Job description
A new opportunity has arisen for an an experienced and motivated customer service manager to join this luxury retailer on a permanent basis. The company is an iconic British retailer with global recognition.
This role is responsible for overseeing the day-to-day operations of the customer service department, ensuring a high standard of support across all customer touchpoints.
The successful candidate will manage, coach, and develop a team of customer service representatives, driving performance and fostering a customer-first culture. They will be responsible for monitoring service levels, handling escalated queries, and implementing processes to improve efficiency and customer satisfaction.
The ideal candidate will have proven experience in a customer service leadership role, preferably within the fashion or retail industry, along with strong communication, organisational, and problem-solving skills. A passion for delivering exceptional customer experiences and the ability to lead and inspire a team are essential.
This is an exciting opportunity to play a key role in shaping the customer journey for a dynamic and growing fashion business.
This role likely to be filled ASAP, so apply today to avoid missing out!Related jobs People interested in this job also liked:Save this search and get email alerts for jobs matching your selections.
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Extra information
- Status
- Open
- Education Level
- Secondary School
- Location
- United Kingdom
- Type of Contract
- Full-time jobs
- Published at
- 03-04-2026
- Profession type
- Retail
- Full UK/EU driving license preferred
- No
- Car Preferred
- No
- Must be eligible to work in the EU
- No
- Cover Letter Required
- No
- Languages
- English
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