IT Helpdesk Analyst contract

Job description

Job Title: IT Helpdesk Analyst - Investment Banking

We are seeking a highly motivated and technically skilled IT Helpdesk Analyst to join our Engineering team in London. The successful candidate will provide first and second-line technical support to front-office and corporate users, ensuring the reliability and performance of critical trading systems and desktop environments. This role requires a customer-focused technologist with strong communication skills, exceptional problem-solving abilities, and the capacity to thrive in a fast-paced trading environment.

Key Responsibilities

Provide first and second-line IT support to Front Office, Trading, and VIP users, both onsite and remotely.

Manage and resolve incidents, service requests, and technical issues in accordance with ITIL standards and internal SLAs.

Build, configure, and maintain desktop and laptop systems, peripherals, and network connectivity within trading environments.

Administer and support core platforms including Microsoft 365, Gsuite, Citrix, SCCM, and Intune.

Troubleshoot and resolve hardware, software, and network-related issues on Windows client/server systems.

Support market data and trading applications, including Bloomberg, Reuters Workspace, and IonTrading.

Assist in user onboarding and offboarding, ensuring secure and compliant technology setup for new and departing employees.

Maintain accurate documentation for incidents, processes, and configuration changes.

Collaborate with infrastructure, networking, and application support teams to ensure seamless IT service delivery.

Participate in internal audits, system reviews, and ongoing service improvement initiatives.

Required Skills and Experience

Proven experience in IT Helpdesk or Desktop Support, ideally within Investment Banking, Trading, or Financial Services.

Strong working knowledge of Windows 11 environments, Microsoft 365 administration, Gsuite and Citrix platforms.

Experience with Manage Engine, WSUS, and automated software deployment.

Basic PowerShell scripting for user and system administration.

Familiarity with network troubleshooting, including TCP/IP, VPN, DMZ, and firewall concepts.

Exposure to market data systems and trading floor applications (Bloomberg, Reuters, Ion).

Understanding of ITIL service management processes and ticketing systems.

Understanding of AGILE work methodology.

Excellent communication and interpersonal skills; proven ability to support high-profile users in demanding environments.

A proactive and customer-oriented approach to technical problem solving.

Education and Certifications

Bachelor's Degree in Computing Systems or related field (required).

Microsoft Certified Solutions Associate (MCSA) or equivalent certification (preferred).

ITIL Foundation certification is a plus.

Spanish is a plus.

#J-18808-Ljbffr

Extra information

Status

Open

Education Level

Secondary School

Location

London

Type of Contract

Full-time jobs

Published at

03-04-2026

Full UK/EU driving license preferred

No

Car Preferred

No

Must be eligible to work in the EU

No

Cover Letter Required

No

Languages

English