Junior Training and Onboarding Specialist

Job description

Junior Training and Onboarding Specialist — Careers — Fivium Career opportunitiesKey infoDepartment Training and Onboarding Reporting to Training and Onboarding Manager Salary Circa £35,000 (depending on experience) Location Hybrid - Tuesdays and Thursdays in our London office, 3 days remote Email your application

About usNamed as one of the top SME suppliers to government by the Cabinet Office, Fivium is universally well respected for both our SaaS correspondence handling platform (eCase) and our digital development services.

Our tireless customer focus coupled with our dedication to delivering excellence means that our services are setting the benchmark across the industry and driving significant organic growth; however, we recognise that this is only possible because of our very talented and engaged team, which is our most precious and prized asset, so at Fivium our people come first - always.

About the roleThis is an exciting opportunity for someone early in their training and onboarding career to learn and grow in a supportive, collaborative team. As a Junior Training and Onboarding Specialist, you'll assist in preparing and then deliver engaging training content for new and existing customers, helping them get started and confident with our software platform, eCase.

You'll work alongside our Training and Onboarding Specialist and wider teams—including developers, product managers, and customer support staff—to help create resources, coordinate and deliver training sessions, and provide an excellent customer experience.

Most training will be delivered online, though there may occasionally be opportunities for in-person sessions.

Key Responsibilities

Support the preparation and delivery of customer onboarding sessions and software training

Deliver professional and engaging training sessions to customer groups (primarily online, with some in-person sessions)

Assist in designing training content and resources such as guides, PowerPoints, and onboarding material

Help coordinate training logistics, including scheduling sessions and managing calendars

Assist with capturing customer feedback during training and share insights with the wider team

Participate in user testing of new software features and provide feedback to ensure training readiness

Observe and gradually take part in the onboarding processes

Collaborate with the team to help keep documentation, help text, and user guides accurate and up to date

About YouWe're looking for someone who is:

Eager to start or grow a career in customer training and onboarding

Comfortable presenting to small groups or interested in developing their confidence in that area

A clear communicator, both written and verbal, with good attention to detail

Organised, proactive, and able to manage time and tasks reliably

Curious and willing to learn about software systems and user experience

A team player who enjoys working across departments to support shared goals

What You'll Gain

Hands-on experience delivering training in a real-world SaaS environment

Support and mentorship from experienced trainers and onboarding professionals

The chance to grow into a more senior training and onboarding role

Exposure to product development, user research, and the wider software lifecycle

Reward packageWe offer a salary of around £35,000 (depending on experience) and an excellent benefits package, including:

Simplyhealth - health cover that pays for eye care, contact lenses, dental, etc.

Season ticket loan*

Ride2Work scheme with Evans Cycles

Monthly all-staff social events (go-karting, urban golf, bowling, Taste of London)

Free fruit, tea, coffee, juice and soft drinks

Budget for training, going to conferences, etc.

25 days' leave per year, increasing by one day per year up to 30 days

Enhanced maternity and shared parental leave

Income protection cover

Critical illness cover

Life assurance

Private health insurance (Bupa)*

Enhanced pension scheme (5% employer contribution)

* available after completing your probation period.

How to applyPlease email your CV to careers@fivium.co.uk with "Junior Training and Onboarding Specialist" in the subject.

All applicants will need to demonstrate permanent eligibility to work in the UK during the application process. Unfortunately, we're not able to sponsor applicants without the permanent right to work in the UK.

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Extra information

Status

Open

Education Level

Secondary School

Location

London

Type of Contract

Full-time jobs

Published at

03-04-2026

Full UK/EU driving license preferred

No

Car Preferred

No

Must be eligible to work in the EU

No

Cover Letter Required

No

Languages

English