Senior Support Worker Homelessness Service Oxford

Job description

Senior Support Worker - Homelessness ServicesOxford

£28,428 per year

37.5 hours per week | Permanent

Shift Pattern (4-Week Rota)

Week 1: Monday - Friday, 8:00am - 4:00pm

Week 2: Monday - Friday, 12:00pm - 8:00pm

Week 3: Monday - Wednesday 9:00am - 5:00pm | Saturday & Sunday 8:00am - 8:00pm

Week 4: Wednesday - Friday 9:00am - 5:00pm

About the RoleA respected homelessness support provider across Oxfordshire is seeking a Senior Support Worker to join their dedicated team supporting individuals experiencing homelessness and complex health needs.

This role forms part of a specialist Step-Up and Step-Down accommodation service, supporting individuals leaving hospital under the Discharge to Assess model, as well as people who may otherwise be at risk of hospital admission and require short-term accommodation and support.

Working within a small, dynamic, and supportive team, you will play a key role in delivering high-quality, person-centred support, managing complex cases, and helping individuals move towards stability and independent living.

This is a highly rewarding opportunity for someone passionate about making a real difference to people experiencing homelessness.

Key Responsibilities

Support the delivery of a safe and supportive accommodation service

Assess and manage risk for individuals accessing the service

Deliver case management for clients with complex needs

Work collaboratively with health services, housing providers, and community organisations

Develop and implement holistic support and move-on plans

Support residents in identifying suitable move-on options within six weeks

Maintain Housing Benefit claims and housing management tasks

Manage challenging situations while ensuring the safety of residents and staff

Maintain accurate records and update internal systems

Report safeguarding concerns promptly in line with procedures

Build positive relationships with residents, professionals, and local services

Work as part of a rota including evenings, weekends, and bank holidays

What We Are Looking ForEssential

Understanding of the challenges faced by people experiencing homelessness

Experience working in a frontline, face-to-face support role

Experience supporting individuals with complex needs, including:

Mental health

Physical health needs

Substance misuse

Knowledge of trauma-informed approaches

Strong communication and relationship-building skills

Ability to manage challenging situations

Good IT skills including Microsoft Office

Strong organisational and case management skills

Desirable

Experience in supported housing, hostels, or homelessness services

Understanding of move-on pathways and housing options

Personal Qualities

Compassionate and empathetic

Passionate about supporting vulnerable people

Resilient and able to manage emotionally demanding situations

A proactive team player

Organised and able to prioritise tasks effectively

Safeguarding & EqualityThe organisation is fully committed to safeguarding vulnerable adults, children, and young people, and expects all staff to share this commitment.

They are also committed to equal opportunities, welcoming applications from all backgrounds and communities.

If you are passionate about supporting people experiencing homelessness and want to make a real impact, we would love to hear from you.

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Extra information

Status

Open

Education Level

Secondary School

Location

Oxford

Type of Contract

Full-time jobs

Published at

03-04-2026

Profession type

Counselling and Social Services

Full UK/EU driving license preferred

No

Car Preferred

No

Must be eligible to work in the EU

No

Cover Letter Required

No

Languages

English