Check-in Operations Data Intern

Job description

The Check-In team is part of the Operations division and plays a vital role in delivering a smooth, efficient, and customer-focused airport journey. The team supports thousands of passengers each day, ensuring check-in processes run seamlessly, from desk operations to self-service kiosks and bag drop facilities.

Operating in a fast-paced, performance-driven environment, the team focuses on Continuous Improvement, customer satisfaction, and operational efficiency.

As a Check-In Data Intern, you will support the optimisation of check-in operations through data analysis, reporting improvements, and insight generation. You will work closely with operational teams, IT, and B usiness A nalytics to help enhance performance, reduce queues, and improve the overall passenger experience.

You can find out more about the team here .

About our Summer InternshipsOur internship opportunities will run for a 12 week period over summer 2026, starting in June. These are paid at the Real Living Wage, and are full time (40 hours a week). These internships will give you exposure to a dynamic environment and a chance to make real impact with the work you do over summer. You can find out more about our internships here , and read our FAQs about applying here .

About our Recruitment ProcessThe recruitment process for this role will be a two stage process. The first interview will be a Teams interview with our Terminal Operations and Passenger Service Manager and one of our Capacity Managers. We'll ask questions about your experience, motivation in applying for the role and how the role aligns with your studies & career aspirations. Successful candidates will then be invited to the second stage interview, which will involve a take home task which we will ask you to present on during the second, in person interview.

Please note, our interview process may be adjusted depending on the volume of candidates. We are committed to supporting diverse ways of thinking and working, so if you require adjustments in the recruitment process, please let us know on your application. You can find out more about our interview process and the types of questions we ask here .

What you'll be doing

Working with the Check-In Operation andAnalyticsteams to improve data reporting and operational insights

Creating dashboards and automated reports to simplify performance tracking across key metrics such ascheck-in demand, deskand kioskutilisation,airline performance, and customer satisfaction

Reviewing and developing existing datasets and reporting processes,identifyingopportunities to enhance efficiency and accuracy

Supporting data analysis for operational change projects aimed at improving passenger flow and service delivery

Assistingin monitoring performance trends and providing recommendations to support Continuous Improvement initiatives

What we're looking forTo apply for this role, you'll need to be a student who is currently enrolled in College or University, studying a STEM related degree

A problem solver who can create data led solutions to a variety of problems.

Youwillbe requiredto engage with a variety of teams across the business including ITand BusinessAnalytics.RepresentingEAL to third parties. Werequirea team playerwho canwork well with otherswhodemonstratesexcellent written and verbal communications skills.

We are also looking for a self-motivated individual with a "cando" outlook.

Strong experience with Excel

The following items would be nice to have but are not essential for the role:

Tableau – understanding of this software is desired

Python – understanding of this software is desired

An interest in aviation isdesired

If your experience looks slightly different to what we've listed here, we encourage you to still apply. You could add something we didn't know we needed.

What we'll offer you

Full training on the systems and current datasets that the team use and how these interact with the daily delivery of the team objectives.

Exposure to the technology we have recently introduced in our operation and the challenges we face in terms of data extraction

Networking opportunities with other interns on campus, Leadership and Executive teams

256 hours holiday, pro rata, based on full time roles, increasing with service

Supporting your health and wellbeing- private healthcare after 1 years' service, access to our Employee Assistance Programme and occupational health services

Free car parking on site and when you go on holiday

We offer a range of other benefits, find out more here

Why EDI?We are Edinburgh Airport, where Scotland meets the world. The success of the airport comes down to our people, and you can help us deliver even more big days for our passengers and colleagues. The development of your career is important to us, and we'll support and encourage this every step of the way. We offer in-house and external training, both role specific and based on your objectives.

As a business we're driven by our values – they're at the core of our culture and everything we do. We will ask questions based on our values during your interview, as we're looking for people who will demonstrate these values day-in, day-out. So if this sounds like you, apply now and get ready for your career to take off.

As a Disability Confident Leader, we are committed to ensuring applicants with a disability can participate fully in our recruitment process. Please let us know in your application form if you require any adjustments, such as parking arrangements or alternative methods of communication.

We work with Inclusive Employers, who are a leading organisation for employers committed to prioritising inclusion. We are supported by them through leadership workshops, a variety of resources and webinars, demonstrating our commitment to an inclusive workplace and ensuring all our employees feel valued. This partnership is part of our wider Diversity and Inclusion strategy, and you can find out more here.

We give colleagues the opportunity to engage with different people and projects, within our business and beyond. You can get involved in a variety of different employee groups , including Diversity, STEM, Wellbeing, or create your own community – it's important to us that you can share your interests and be yourself at work.

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Extra information

Status

Open

Education Level

Secondary School

Location

Edinburgh

Type of Contract

Full-time jobs

Published at

03-04-2026

Profession type

Logistics jobs

Full UK/EU driving license preferred

No

Car Preferred

No

Must be eligible to work in the EU

No

Cover Letter Required

No

Languages

English