French Speaking Customer Service Advisor

Job description

French Speaking Customer Service AdvisorJob Title: French Speaking Customer Service Advisor

Location: Lichfield (Hybrid)

Contract: Permanent

French Speaking Customer Service Advisor

An established and growing organisation is seeking a French Speaking Customer Service Advisor to join their customer service team. This is an excellent opportunity for someone who enjoys helping customers, building strong relationships and working in a collaborative environment.

In this role, you will act as a key point of contact for customers and partners, providing high‐quality support while working closely with internal teams to ensure queries, orders and requests are handled efficiently.

Key Responsibilities

Act as the first point of contact for customer enquiries via phone, email and messaging platforms

Deliver a high standard of customer service and ensure queries are resolved in a timely manner

Process and manage customer orders, ensuring accurate information and timely delivery

Handle customer complaints and ensure they are resolved in line with agreed service levels

Maintain accurate records and track cases using internal systems

Work closely with internal teams to resolve operational or delivery issues

Maintain regular communication with customers and gather feedback where appropriate

Support the onboarding of new customers and assist with account set‐up processes

Assist with special order requests and general administrative tasks

Provide occasional support during busy periods, meetings or events

Skills & Experience

Fluent French (spoken and written)

Previous experience in a professional customer service role

Excellent communication and interpersonal skillsFriendly and professional telephone manner

Strong organisational skills and attention to detail

Ability to manage multiple tasks and prioritise workload

Confident using IT systems and Microsoft Office

This is a great opportunity to join a supportive organisation where you can contribute to delivering excellent customer service while developing your career within a collaborative team environment.

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Extra information

Status

Open

Education Level

Secondary School

Location

Lichfield

Type of Contract

Full-time jobs

Published at

03-04-2026

Profession type

Customer Service

Full UK/EU driving license preferred

No

Car Preferred

No

Must be eligible to work in the EU

No

Cover Letter Required

No

Languages

English