Customer Delivery Driver/Picker

Job description

OverviewThis position is working 24 hours per week, any 3 in 6 days including bank holidays.

Our drivers are the face of our business and their interaction with our customers is crucial to our success. In this role you will be delivering frozen Wiltshire Farm Foods meals and bringing sunshine to our customers' doors (no matter what the weather is doing). You will work within a coldstore that runs at -20oc and will be provided with protective clothing, as well as breaks to warm up and have a hot drink when necessary. You will be part of a wider team and will support both the delivery and picking teams.

Responsibilities

Deliver frozen meals to our customers in a timely manner.

Pick orders within the coldstore.

Use our app to update customers on deliveries.

Deliver exceptional customer service at all times.

Undertake pre‐shift inspection of your van.

Drive safely, responsibly and within the law.

Clean and refuel your van as and when needed.

Contact the office with any discrepancies or delays.

Ensure customer confidentiality.

Help the office team and picking team when required.

Report health and safety, stock quality and mechanical issues.

Assist the team if another member is absent or on holiday.

Carry out local marketing activities such as leaflet door drops and sheltered housing visits to attract new customers.

Essential Qualifications

Experience within a customer service‐based role.

Full UK Manual Driving Licence.

Basic computer literacy including use of phone apps.

Evidence of work stability.

Basic secondary education.

You must have held a UK manual driving licence for at least 2 years.

Desirable Qualifications

Experience in a multi‐drop delivery role.

Experience within a care‐based role.

Warehouse experience.

Health & Safety awareness.

Personal Qualities

Friendly, approachable and reliable.

Passionate about delivering excellent customer service.

Good attendance and timekeeping.

Benefits

Competitive salary – accredited Living Wage employer; £13.05 per hour + bonus.

33 days holiday per year, pro‐rated, including bank holidays.

Option to purchase up to 5 additional days holiday per year.

Discretionary annual bonus scheme.

Pension scheme – employer matched contributions up to 4%.

Life assurance scheme worth at least 1x annual salary.

Free turkey or voucher at Christmas.

Apetito perks scheme including salary sacrifice options and retail discounts.

Legal and Other InformationAll offers of employment are subject to a Driving Assessment, Driving Licence checks and basic DBS checks. As this role involves working with elderly and vulnerable customers, it is exempt from The Rehabilitation of Offenders Act 1974 and requires a basic DBS Disclosure. This role is not eligible for sponsorship under the skilled worker route as it does not meet the minimum requirements set out under the UK Immigration Rules.

We are a family‐owned business dedicated to creating outstanding meals for the UK's most vulnerable people. We support British food and farming, use ethical and sustainable produce and are an accredited Living Wage employer. We embrace inclusion and empower individuals from diverse backgrounds.

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Extra information

Status

Open

Education Level

Secondary School

Location

Ecchinswell

Type of Contract

Full-time jobs

Published at

03-04-2026

Profession type

Logistics jobs

Full UK/EU driving license preferred

No

Car Preferred

No

Must be eligible to work in the EU

No

Cover Letter Required

No

Languages

English