French Speaking Customer Service Advisor

Job description

French Speaking Customer Service Advisor

Salary: £26,800 + monthly incentive based on KPI's

Contract: Full time, permanent

Shifts: Shifts rotate, usually Monday - Sunday 8am - 4.30pm

Training: 12 weeks

Location: Full based on site in Edinburgh

We are working with one of the world's biggest and most respected travel brands, who are looking to bring onboard a French Speaking Customer Service Expert. This is an amazing opportunity to join a business with over 30,000 employees in 30 countries, and Customer Service Centres in the UK, The Philippines, Korea and Japan, whilst providing 24/7 support across 19 languages.

You will be supporting travellers across telephone, webchat and email enquiries, assisting them with flight and hotel bookings/queries.

We require you to be fluent in French and English, both written and verbal. You will have a solid customer service background and be comfortable working with web chats and our in-house CRM.

What You'll Do:

Deliver outstanding customer service with empathy and professionalism via phone, chat, and email, across French and English lines.

Take ownership of customer concerns, resolving travel-related issues end-to-end.

Communicate clearly and confidently across multiple channels.

Collaborate within a supportive team to achieve KPIs and service targets.

Share ideas to improve customer experience and internal processes.

What You'll Bring:

Fluent in English and French (written and verbal).

Strong communication and problem-solving skills.

Ability to handle multiple web chats with fast, accurate typing.

Confident working towards and achieving KPIs / Targets.

Motivated, adaptable, with eagerness to learn and grow.

Why You'll Love Working Here:

33 days annual leave (including bank holidays)

Employee Assistance Program, wellbeing support & enhanced sick pay

Enhanced family policies (maternity, paternity & adoption)

Life insurance worth 4x your annual salary

Hybrid working options (based on performance)

Free on-site gym or discounted memberships at Nuffield Health & PureGym

Continuous learning & genuine career development opportunities

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Extra information

Status

Open

Education Level

Secondary School

Location

Edinburgh

Type of Contract

Full-time jobs

Published at

03-04-2026

Profession type

Customer Service

Full UK/EU driving license preferred

No

Car Preferred

No

Must be eligible to work in the EU

No

Cover Letter Required

No

Languages

English