Computer Aided Facilities Management (CAFM) Planner

Job description

Our vision is to be the best place for healthcare anywhere and the best place to work in healthcare.

We believe that every life deserves world class healthcare.

Salary: £30-31k, Depending on Experience

Hours: Monday to Friday, 8am to 4pm

Location: 33 Grosvenor Place, London, SW1X 7HY (full-time in office)

Contract: Permanent

What are we looking for?Cleveland Clinic London are looking to recruit a Computer Aided Facilities Management (CAFM) planner to join our Estates Team.

You will manage the Computer Aided Facilities Management (CAFM) system, providing a comprehensive support service in terms of ensuring all reactive calls are logged daily and list of assets for the Cleveland Clinic London Estate are updated on the CAFM system, scheduling Planned Preventative Maintenance (PPM) in line with Service Level Agreements (SLA) and relevant legislative requirements, issuing of PPM job cards, updating the system with all completed jobs. Also, the issue of performance reports, which include but will not be limited to, jobs completed in time, outstanding and overdue.

This is a key role interfacing directly with senior managers and caregivers requiring considerable use of judgement, discretion, tact and diplomacy.

What makes us different?Cleveland Clinic London offers a brand-new high-acuity environment with the very latest equipment, where caregivers are encouraged to grow their expertise across multiple specialties, and in collaboration with expert clinicians. Our Mission, 'Caring for life, researching for health, and educating those who serve', assures our unwavering commitment to professional development.

What will your duties include?

Management of the CAFM system and reporting

Ensure tasks are completed in line with the PPM planner & SLA's/KPI's

Tracking job progress against pre-determined KPI's including maximum allowable response and rectification times and implementing escalation procedures

Updating asset history with works record sheets

Uploading and amending asset information as held in the helpdesk and CAFM system

Assist Managers with implementing procedural changes and training, including the production and maintenance of required documentation in line with industry standards

Good sound knowledge and experience in Software or Firmware development and manipulation

Management of central Estates mailing inbox with ownership of local and wide Estates communication updates

Maintaining up to date reporting on engineer performance and workflow from data pulled from the CAFM system to a high standard

Work closely with the Engineering Supervisor, monitoring incoming jobs and completion ensuring service excellence in line with Cleveland Clinic London values

Proven experience within a similar role, working with an extremely busy team and with very high standards

Assist Managers with any other tasks/ responsibilities that enhance the service offering of the Estates department across the hospital

Answer calls and emails in a professional and timely manner

Ensuring customer focus within all areas of the operational activities and that effective relationships are maintained with caregivers

Guaranteeing use of preferred suppliers is maximised and best practice 'better buying' is in place

Maintaining site records within the Estates relevant folders and platforms for audit purposes

What we need from you?

Understanding of CAFM and Asset Management (essential)

Experience within the healthcare sector managing a multi-site estates portfolio (preferred)

Must have experience on CAFM system or equivalent (essential)

What we can offer you?As a private hospital with no shareholders, we reinvest all profits back into our organisation. This allows us to provide meaningful, tailored support and development opportunities for our caregivers - alongside a range of benefits, including:

25 days annual leave plus Bank Holidays

Double-matched salary exchange pension – contribute 5% and we'll contribute 10%

Private Medical & Dental Insurance

Life Assurance

Season Ticket Loan & Cycle to Work schemes

Workplace Nursery Scheme

Wellbeing Hub with mental health, coaching and EAP support

Earned Wage Access - get early access to part of your pay when needed

Access to discounts on food, retail, and more

Who we are?Cleveland Clinic is one of the leading providers of specialised medical care in the world, providing clinical excellence and superior patient outcomes for almost 6 million patient visits per year across more than 200 locations. We employ over 80,000 caregivers worldwide and continue to drive innovation in healthcare.

With over 100 years of history, our "Patients First" philosophy is at the heart of everything that we do.

If you would like to know more, please email recruitment@ccf.org.

Applicant shortlisting and interviews may take place whilst the advert is live, so it may close sooner than expected - please submit your application as soon as possible. Due to the volume of applications, we are not always able to provide individual feedback.

Disclosure and Barring Service (DBS) CheckThis role may be subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order (as amended) and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (DBS) to check for any previous criminal convictions.

"Let's deliver World Class care together!"

As an equal opportunities employer, we aspire to work together to promote a more inclusive work environment, which represents our commitment to celebrate diversity.

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Extra information

Status

Open

Education Level

Secondary School

Location

London

Type of Contract

Full-time jobs

Published at

03-04-2026

Profession type

Management

Full UK/EU driving license preferred

No

Car Preferred

No

Must be eligible to work in the EU

No

Cover Letter Required

No

Languages

English