Part-Time Customer Service Advisor

Job description

Part-Time Customer Service Advisor

Location: Dinnington

Salary: Up to £20,000 per annum (based on part-time hours)

Hours: 30 hours, Monday to Friday

About the RoleOur client is a successful business experiencing rapid growth, with a strong reputation for developing talent and offering excellent career opportunities across the UK. We are looking for a proactive and motivated Customer Service Advisor to join our team.

This is a fantastic opportunity for someone who thrives in a fast‐paced environment, enjoys problem‐solving, and is passionate about delivering outstanding customer service.

Key Responsibilities

Answer incoming calls from customers and technicians, resolving queries efficiently with a focus on first‐time resolution

Take ownership of customer concerns and work proactively to improve satisfaction and retention

Manage emails from central inboxes, ensuring emergency call‐outs are raised accurately and promptly

Chase purchase orders for upcoming services and provide accurate cost information

Process service orders referred by the Service Team

Support customers with invoice queries in a professional and helpful manner

Maintain accurate data within our ERP system (Microsoft Dynamics NAV)

Arrange hotel bookings for technicians as required

Escalate any issues that may impact customers or business operations

Promote additional products and services to support business growth

Develop a solid understanding of fire and security products to assist customers effectively

Support onboarding and training of new team members

Collaborate positively with internal teams across the business

Maintain excellent communication with customers and colleagues at all levels

About You

Strong communication and interpersonal skills

Customer‐focused with a proactive approach to problem‐solving

Organised with excellent attention to detail

Ability to manage multiple tasks in a busy environment

Team player with a positive and supportive attitude

Previous customer service experience is desirable

What We Offer

Competitive salary

Monday to Friday working hours (no weekends!)

Career development opportunities within a growing national business

Supportive and collaborative team environment

If you're looking to build a rewarding career in customer service with a company that values its people, we'd love to hear from you. Please submit your CV or reach out to molly.martin@dynamiterecruitment.com.

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Extra information

Status

Open

Education Level

Secondary School

Location

Sheffield

Type of Contract

Full-time jobs

Published at

03-04-2026

Profession type

Customer Service

Full UK/EU driving license preferred

No

Car Preferred

No

Must be eligible to work in the EU

No

Cover Letter Required

No

Languages

English