Customer Support Specialist

Job description

Customer Support Specialist£25,430 plus great benefits (Work Level 6C)

Monday to Friday (37.5 hours) between 9:00am and 5:00pm, with a minimum of 3 weekday evening shifts between 11:15am and 7:15pm (plus one in three Saturdays)

Bristol or Sheffield - You'll complete your training for the first few months at one of our offices, then you'll have some flexibility for hybrid working in line with our hybrid working policy

We're looking for motivated, customer‐focussed people to join our expanding Estate Planning Advisory team during an exciting period of significant growth.

As a business, we're passionate about developing our colleagues. So, whether you're starting a career in Law or just have a passion for great customer service, we can give you the skills, experience, and opportunities to help you develop and shape your Co‐op career. You'll have the opportunity to grow your legal knowledge, and we have plenty of career paths into consultancy and management.

In this role, you'll take inbound calls and make outbound calls to potential customers who are enquiring about our services. You'll be the first point of contact for many of our clients, so we'll look to you to approach each call with empathy and professionalism – providing them with a service we can be proud of. The work you do will make a real difference to building more value for our customers and member‐owners.

What you'll do

Take in‐bound calls and make outbound calls to potential customers who have enquired about our services

Accurately document customer queries and details, updating records on our system

Explain our services to clients in a clear and understandable way

Offer different solutions to customers based on their individual needs

Complete a variety of ad‐hoc tasks to support the team

Connect with local community groups to see how we can support them through our free advice information clinics

Conduct research to identify new local community groups suitable to host our free advice information clinics

This role would suit people who haveWe're committed to making our roles as accessible as possible, so we only ask for the minimum criteria. To thrive here, you'll need to bring:

Experience within a customer facing role

The ability to work towards performance & productivity targets

Great communication skills, both written and over the phone

Good general IT skills, you're comfortable using programmes in the Microsoft Office suite such as Word, Excel, Outlook

The flexibility to adapt to change in a fast‐paced environment

Why Co-op?At Co-op, we're owned by our members. And because we're owned by you, we can do right by you. So when you join us, you're not just taking a job, you're joining a movement. We're an organisation that puts people and communities first, and we're powered by purpose. We want this to be a place where you can thrive, so you'll also receive:

An annual incentive scheme (based on personal and business performance)

30% off Co‐op branded products

28 days holiday (rising to 32 with service) plus bank holidays

A pension with up to 10% employer contributions

Discounted gym membership

Coaching and training to support your career development

Grocery Aid – 24/7 access to a range of emotional, financial, and practical support services for you and your family

No later than 6:15pm finish on Fridays

A place you'll belongWe're building diverse and inclusive teams that reflect the communities we serve. We welcome applications from everyone and are committed to creating a workplace where colleagues can feel like they belong, supported by our inclusive policies and the ways we work.

We're proud to be part of the Disability Confident scheme and offer interviews to disabled candidates who meet the minimum criteria for a job. If you need any adjustments during the recruitment process, we'll support you.

Learn more about our recruitment process at jobs.coop.co.uk/apply-process and our inclusion commitments at jobs.coop.co.uk/diversity-inclusion

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Extra information

Status

Open

Education Level

Secondary School

Location

Bristol

Type of Contract

Full-time jobs

Published at

03-04-2026

Full UK/EU driving license preferred

No

Car Preferred

No

Must be eligible to work in the EU

No

Cover Letter Required

No

Languages

English