Metering Team Leader - Customer Service/Energy

Job description

My client, a fast-growing service business based in the Bury area requires a Team Leader for their Customer Service/Billing Department.Reporting to the Ops Manager, the right candidate will provide strong operational leadership; this includes maintaining and enhancing current operational metering processes whilst ensuring my client operates within the agreed key performance indicators and operational objectives.Responsibilities Lead, manage and develop the team to deliver operational excellence.Plan, prioritise and coordinate team activities to meet service targets and performance KPI's.Oversee the successful onboarding of new customers and report on all our current data, resolving any anomalies.Develop, implement and continuously improve robust operating procedures and controls.Monitor performance data and provide analysis to drive efficiency and service improvements.Act as a key escalation point for complex metering issues and customer service challenges.Provide strategic input to support business growth, system improvements and process innovation.Deliver regular performance reporting and operational insights to the management team.Desired personal attributes Strong, confident leader who sets clear expectations and holds others accountable for performance.Ability to motivate, develop and support team members to achieve both individual and team objectives.Skilled in conducting constructive performance conversations and managing underperformance professionally.Highly analytical with the ability to interpret performance data, identify trends and drive improvements.Proactive in identifying process inefficiencies and implementing practical, streamlined solutions.Strong decision-making capability, particularly when handling escalations or operational challenges.Commercially aware, with the ability to balance customer service excellence with business objectives.Able to work under pressure and manage competing priorities effectively.Resilient and adaptable in a fast paced, evolving regulatory and operational environment.Experience within the energy sector is an advantage.In return, this role offers career progression, development, and the opportunity to work in a business with a motivated team and environment that promotes progression

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Extra information

Status

Open

Education Level

Secondary School

Location

Limefield

Type of Contract

Full-time jobs

Published at

03-04-2026

Profession type

Management

Full UK/EU driving license preferred

No

Car Preferred

No

Must be eligible to work in the EU

No

Cover Letter Required

No

Languages

English