Customer Advisor

Job description

You will work onsite and report into the Assistant or Store Manager and your role could be to help on the tills, advise our customers, or work in our back shop. You will also:

Help our customers and put them at ease; whether that's listening to find out more about them, answering questions and giving great advice on our fantastic products, recommending items they hadn't considered or simply offering a basket – it's the little things that make a difference.

Get to know our in‐store offers and schemes and promote them – the more info we can give our customers the better.

Help our stores run smoothly – this could look like ensuring we have the right products displayed on the shop floor, providing a great service on our tills, or helping with our stock in the stock rooms.

Work with other members in the team to provide a great shopping experience, ensuring the store is always clean and presentable to provide a store everyone can be proud of.

You will be provided with award‐winning training accredited by the Institute of Customer Service.

Joining us as a Customer Advisor is a great opportunity, whether it's your first job and you're looking to gain some valuable experience, or you have experience with retail and you're looking for a new challenge – this could be the start of a new career with us.

Essential skills or experience

Full training is provided for this role, and we are looking for people who excel in a varied environment, working at pace.

Communicate and listen effectively.

Enjoy working as part of a team, promoting a collaborative team dynamic.

Know that the little things make the biggest difference for customer interactions.

Desire to be a proud brand ambassador for Boots and help our customers find the best products for them.

Desirable skills or experience

Experience providing customer care and delivering great customer service.

Contract & HoursThis is a permanent role, and we request that you only apply for the position if you can commit to the advertised hours on a permanent basis. We are looking for candidates who will be flexible to work a variety of shift patterns throughout the week. This role includes weekend shifts.

PayHourly rate £13.02 and up to £15.10 across selected locations within London. The hourly rate will increase after 6 months in role.

Benefits

Boots Retirement Savings Plan

Discretionary annual bonus

Generous employee discounts

Enhanced maternity/paternity/adoption leave pay and gift card for anyone expecting or adopting a child

Flexible benefits scheme

Access to free, 24/7 counselling and support through TELUS Health, our Employee Assistance Programme.

A great range of benefits to suit your needs – find out more at boots.jobs/rewards.

Equal Employment OpportunityWe are proud to be an equal opportunity employer, passionate about embracing the diversity of our colleagues and providing a positive and inclusive working environment for all. As the heart of everything we do at Boots, it's with you, we change for the better.

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Extra information

Status

Open

Education Level

Secondary School

Location

Canterbury

Type of Contract

Full-time jobs

Published at

03-04-2026

Profession type

Customer Service

Full UK/EU driving license preferred

No

Car Preferred

No

Must be eligible to work in the EU

No

Cover Letter Required

No

Languages

English