Courier Service Specialist

Job description

What you'll be doing day to day as our Courier Service Specialist As a Courier Service Specialist, you'll be the on‐site champion keeping our Delivery Unit's running like clockwork. From supporting and guiding couriers to ensuring parcels are ready for collection, you'll be the steady hand ensuring efficiency, compliance, and reliable service. You'll oversee daily activity, tackle issues before they escape, and keep the operation flowing seamlessly so our customers get the great experience they expect.Responsibilities Support the onboarding of new couriers and allocate work effectively.Monitor parcel scanning, courier readiness and ensure compliance throughout the process.Address local issues such as late couriers, scanning delays, or missing parcels before escalating.Use the Service Tracker to raise timely, transparent escalations when needed.Support couriers with manifests, routing, and operational queries.Provide daily operational feedback to the Territory Manager to optimise performance.What you'll need to succeed A current UK driving licence.Solid understanding of the self‐employed courier model.Experience working in a fast‐paced, customer‐focused operational environment.Strong problem‐solving, organisation, and attention to detail.Confident communication skills and the ability to spot and escalat risks quickly.About Evri Evri, we know we only grow if our people do too. That's why we're committed to building a truly inclusive and diverse workplace where everyone can bring and be their whole authentic selves. We're on a journey to better represent the customers we serve around the UK. We're committed to removing barriers and ensure that each person at Evri is valued for who they are, and what they bring to our business.We are Evri. Where everyone is welcome. Every parcel, every person, every place — every delivery made for you. Evri is leading the way in creating responsible delivery experiences for everyone, everywhere. And we're doing that by offering the most convenient way to send, receive and return parcels without costing the earth. Whether it's a customer sending a present to a friend, a marketplace trader shipping in bulk or a major retailer such as John Lewis, Asos or Next, we've got it covered. With our team of 30,000 couriers, thousands of local ParcelShops and a growing network of hubs and depots across the country, we safely get parcels from A to everywhere. And it's not just customers and retailers who trust us. We've won loads of industry awards over the past few years, including gongs for IT, innovation and our green fleet. But we wouldn't be the biggest dedicated parcel delivery company in the UK without amazing people. We're a friendly, ambitious and diverse bunch, united by a passion for delivering the best customer experience. We have great opportunities throughout the business so take a look to see where you might fit in. We can't wait to hear from you.

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Extra information

Status

Open

Education Level

Secondary School

Location

Coventry

Type of Contract

Full-time jobs

Published at

03-04-2026

Profession type

Logistics jobs

Full UK/EU driving license preferred

No

Car Preferred

No

Must be eligible to work in the EU

No

Cover Letter Required

No

Languages

English