Part Time Medical Receptionist

Job description

Previous applicants need not apply again.We are looking for a part-time, friendly, patient focused and efficient person to join our Reception Team.The hours will equate to 22.5hrs a week based on a 2 week shift rota:-Week 1: Wednesday, Thursday & Friday 10:30 to 18:30Week 2: Wednesday, Thursday & Friday 08:00 to 16:00The role will including receiving, assisting and directing patient enquiries inaccessing the appropriate service or healthcare professional in a courteous,efficient and effective way.Provide general assistance to the practiceteam and project a positive and friendly image to patients and other visitors,either in person or via the telephone.Comfortable working area with air con for summer monthsMain duties of the job The candidate should be well-organised, have an excellent telephone manner, ability to cope under pressure, good communication skills and computer literate. Preferably with experience of Emis Web but training can be providedIt is essential that the candidate have a caring approach, and a good listener! Be a team player and motivated to providing a caring and efficient service to our patients as part of a wider team.About us We are a well organised friendly, adaptable GMS Practice. Weoperate from a purpose built surgery on the outskirts of Worcester. We havejust over 11,300 patients. We have a strong GP, ANP, PA and nurse team who aresupported by Management, Administration and Reception.We are a part of the Worcester City Primary Care Network and have strong links with associated teams within this organisation.We encourage staff participation in regular meetings with protected learning times and continuing role development.Job responsibilities Job responsibilities:AdministrationTo have athorough knowledge of all practice procedures.To work inaccordance of written protocolsPatient navigation/Signposting to various services and PCN HubReceptionConsulting with members of practice clinical teamsNavigation of patients to correct services and triage appointmentsBe able tocover for annual leave/sickness when requiredAppointmentsProcessappointment requests for today future appointments from patients bytelephone and in person.Deal with visitsrequestsComputerRegistrationsof new patients computer data entry and medical records.Processpatients change of address computer data and medical records (haveknowledge of practice area).TelephoneHave workingknowledge of our new cloud telephony telephone system (training given).Other TasksMaintain a Clear desk policy and adhere to practice policiesEnsure buildingsecurity have thorough knowledge of doors/windows/alarm.Any other tasksallocated by managersConfidentiality:In the courseof seeking treatment, patients entrust us with, or allow us to gather,sensitive information in relation to their health and other matters. They do so in confidence and have theright to expect that staff will respect their privacy and actappropriatelyIn theperformance of the duties outlined in this job description, thepost-holder may have access to confidential information relating topatients and their carers, practice staff and other healthcareworkers. They may also have access toinformation relating to the practice as a business organisation. Allsuch information from any source is to be regarded as strictlyconfidentialInformationrelating to patients, carers, colleagues, other healthcare workers or thebusiness of the practice may only be divulged to authorised persons inaccordance with the practice policies and procedures relating toconfidentiality and the protection of personal and sensitive dataPerson Specification Experience Customer service experience and the ability to work in a high pressure environmentExperience of Emis Web,Experience of patient triage and navigation to services,Experience of working in a GP practiceQualifications Good level of educationExperience of working in a busy environmentAbility to multi task and prioritise own workloadExperience of working within a teamWorked in General PracticeExperience of using Emis WebDisclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

#J-18808-Ljbffr

Extra information

Status

Open

Education Level

Secondary School

Location

Worcester

Type of Contract

Full-time jobs

Published at

03-04-2026

Full UK/EU driving license preferred

No

Car Preferred

No

Must be eligible to work in the EU

No

Cover Letter Required

No

Languages

English